Hello, my name is Mario, and I would be happy to assist you with your issue.
I’m sorry for what happened!
Since you are trying to forward (server-side action) + move to a .pst (client-side action) within the same rule, it only works when Outlook is open, and even then it can cause conflicts because the server tries to act first.
Outlook processes rules in the order they are listed. If there are many rules, or if your rule requires two different steps, sometimes one of the actions may not trigger correctly.
Separate into two rules:
Rule 1 (server-side): When receiving from X, forward to Y.
Rule 2 (client-side): When receiving from X, move to the .pst folder.
Enable “Stop processing more rules” At the end of Rule 1, enable this option. This ensures that one rule does not interfere with the other.
Go to File > Manage Rules & Alerts > Run Rules Now and apply it to your Inbox to verify that both rules work together.
Run the tests and let me know if you were successful.
Best regards,
Mario B.