Microsoft I have the session started and do you delete it ???

Hey there! Nice to meet you!

Based on your description and the screenshot you provided, were you able to see an unfamiliar email address/phone number upon signing in to your Microsoft account?

If yes, the account may have been compromised. From the official Microsoft article: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 follow the instructions in the interactive tool in order to recover the account.

If the account has not been compromised, kindly try to perform the following steps according to this article for more troubleshooting: https://windowsreport.com/microsoft-account-doesnt-exist/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.

If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.

Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.

Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.

Head over to Accounts, then Email & accounts.

Check your Microsoft account names under Email & accounts.

Another method would be to open any Office 2016 or 2019 app and create a new document.

Click on the top left corner where it says File, then select Account.

You can see your Microsoft account name under User information or in the Product information section.

One last method would be to sign in to your email associated with your Microsoft account.

Then, check for previous emails from Microsoft.

The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.

Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account.

4. Your Microsoft account might have been deleted.

Your Microsoft account may have been deleted. Microsoft will permanently delete any account which has not been active for the past 2 years. Also, you might have knowingly or unknowingly deleted your Microsoft account.

In this case, you can no longer access the Microsoft services associated with that account."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,

Darhyl