Does Azure Communication services provide SIP routing?
Question: Does Azure Communication Services (ACS) provide SIP routing or can be integrated with 3rd party SIP providers to route ACS calls? Technical Context: We want to route calls created on ACS via SIP to an external source. Consequently have a real…
Azure Communication Services
We are switching from twilio to azure communication service, is azure communication provides realtime callbacks on user events and give the API where we can get all the event using any API endpoint?
So we are migrating from twilio video rooms to azure communication services rooms, The main criteria for us is that we need events like 'participant-join', 'participant-left' in realtime, We can also use any API endpoint to get these events from azure,…
Azure Communication Services
How to setup web socket for real time transcription on built-in auth protected azure app service
Hi, We have an application which has frontend (node) hosted on azure app service and backend (django) hosted on azure app service. We are performing ACS calling directly from frontend (in JS), now we want to add real time transcriptions in the…
Azure Communication Services
Issue with Toll-Free Number Request
Hi everyone, I’m unable to request a toll-free number. My initial request was marked as "Update Requested," but when I try to proceed, I’m redirected to the "Update Regulatory Documents" form. However, the dropdown to "Select an…
Azure Communication Services
How do I complete approval request for TOLL Free phone number if I cannot see my tenant phone number on the dropdown
I am trying to get a Toll Free Number for SMS in the US. I submitted my request weeks ago. I can see there's a note saying 'Update Required'. When I click on the text, I am taken back to the form I submitted when I initially sent in my request for…
Azure Communication Services
Integrate Azure Communications Calling With React Native
Hi everyone, We’re looking for assistance with completing a partially coded React Native native module that integrates Azure Communication Calling for single-person inbound and outbound calls. Details: React Native Project (native module implementation…
Azure Communication Services
cannot add "+" new mailfrom adresses on my subdomain(both the default azure subdomain and the custom subdomain)
cannot add "+" new mailfrom adresses on my subdomain(both the default azure subdomain and the custom subdomain)
Azure Communication Services

Email Communication Service - domain verification stuck on SPF. Can't add domain to Communication Service
Trying to set up Email Communication Service. I've verified my domain and set up all of the DNS records. They've all verified but the SPF service which has said "verification in progress" for over 24 hours. Additionally when trying to connect…
Azure Communication Services
Why is Azure CommunicationServiceManagementClient returning 400 when starting DMARC verification?
I'm using the CommunicationServiceManagementClient Javascript class (@azure/arm-communication ^4.1.0) in Node 22.15.0. I've created a custom domain and started verification on SPF, DKIM and DKIM2 records without issue, but when I run the exact same…
Azure Communication Services
We are trying to enable dynamic alphanumeric sender ID service in ACS SMS-section but Enable Alphanumeric Sender ID is greyed outout
We are trying to enable dynamic alphanumeric sender ID service in ACS SMS-section. However when we navigate to the Alphanumeric Sender ID blade in the resource menu and select the dynamic tab, the button for enabling Alphanumeric Sender ID isn't…
Azure Communication Services
How to transfer a call without stopping recording Azure communication services
I'm trying to set up a simple call recording application where we help a client take an existing phone number and record all inbound calls to it using Azure Communication Services. Currently, when you take an existing call between inbound caller + ACS…
Azure Communication Services
Cannot connect verified domain to Azure Communication Service
We successfully verified our custom domain under the Email Communication Service in Azure. The domain status is marked as "Verified", but DKIM, DKIM2, and SPF are still unconfigured even after correct DNS records were applied and…
Azure Communication Services
Remove-AzResource -ResourceId $rid -Force failing across multiple resources
I have been trying to register a custom domain for our Not for Profit association to allow us to use Azure Communication Services for our outbound email. To do so, I have utilised some of the powershell commands as the Azure Portal seems to be a bit…
Azure Communication Services
Requesting rate limit increase for Azure communication services outbound call connections (call automation).
I'm creating a front desk call center solution which will require several concurrent outbound connections (much more than the existing rate limit of 2 concurrent outbound call connections) on Azure communication services. As mentioned in this prior…
Azure Communication Services
How to get the Connection String from the Email Communication Service Resource
Hello, I have created an Email Communication Service Resource. I need the Connection String (API Key) to use in my program to send email to the users. However, I could not find the Connection String. Please help me locate Connection String (API Key /…
Azure Communication Services
how to get connection string for azure email communication service
I have configured an Azure Email Communication Service instance and successfully connected it to my custom domain. I need to find the connection string to allow me to use it with a Python script. I had this working a few months back but foolishly deleted…
Azure Communication Services
Azure communication quota increase
Hi ! Is it the right place to require Azure Comms services limit upgrade ? Limits are dramatically too low (100 messages per hour or 30 within a minute) Thanks !
Azure Communication Services
Support Request for Using Existing Direct Routing Number from Microsoft Teams in Azure Communication Services (Greece)
Hello Azure Support Team, I am based in Greece and currently have a Direct Routing setup for Microsoft Teams, where I use an SBC (Session Border Controller) and a phone number assigned to my Teams user. I have a few questions regarding Azure…
Azure Communication Services
Can we send SMS from one country to all over the world?
Hello, We are using ACS and wanted to implement SMS service. As per the https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/concepts, send SMS service is enabled only in selected countries. My question is, as per the above…
Azure Communication Services
Azure - GDAP Admin Relationship Creation failure due to an anonymous connection
We are having an issue with creating admin relationships in Azure due to an 'anonymous' connection. Through testing, we have narrowed the issue down to a public IP that is provided on our Enterprise SASE solution. We have tested alternate IPs as well,…
Azure Communication Services
