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Empower the new retail workforce with AI-assisted associates, AI-enabled customer service, store insights and execution, unified commerce and fulfillment, and organized upskilling for AI. Agents help frontline workers with time-saving tasks, including complex workflows like task management that involve multiple steps.
Use AI to make customer care a brand differentiator and increase customer satisfaction and loyalty. Boost workforce knowledge and efficiency with a copilot for every person and an agent for every process. With retail-specific capabilities across Microsoft Cloud and partner solutions, sales teams deliver memorable shopping experiences and improve store associate satisfaction.
Use cases
| Use case | Description |
|---|---|
| AI-assisted associates | - Use agents to help frontline workers with time-saving tasks, like surfacing real-time product information, showing store policies and procedures, supporting Q&A, or troubleshooting |
| AI-enabled customer service | - Reduce customer wait time by giving store associates better access to information for common customer questions - Use AI to help increase customer satisfaction and loyalty, making customer care a brand differentiator |
| Organize and upskill for AI | - Help your team upskill and reskill for the future of work with AI |
| Store insights and execution | - Use agents to generate step-by-step instructions for common operational requests, synthesize product information, create and smart assign shifts, and auto validate task completion |
| Unified commerce and fulfillment | - Streamline complex workflows, like task management that involves multiple steps, by using agents for conversational guidance |
Core differentiator
The Microsoft first-party solution Store Operations Agent in Copilot Studio is a prebuilt template that lets retail store associates and managers get information through a conversational interface. This approach boosts productivity and improves the in-store customer experience.
Supporting Microsoft technologies
Copilot and Agents at work
- Store Operations Agent in Copilot Studio
- Microsoft 365 Copilot
- Microsoft 365 Copilot Chat
- Microsoft Copilot Studio
Service Transformation with AI
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Contact Center
- Microsoft Copilot Studio
Innovate with Low Code AI and Agents
Other:
- Viva Insights, Viva Learning (organize and upskill for AI)
- Microsoft Fabric, Azure AI (store insights and execution)