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Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Appropriate roles: Global admin
This article explains what to do if your Partner Center account and/or Cloud Solution Provider (CSP) tenant is suspended.
Important
While your Partner Center account and/or CSP tenant is suspended, you can continue to manage your existing deployments, licenses, and services corresponding to the program you are authorized for. However, you can't resell new licenses until your account is in good standing again.
Why Partner Center accounts are suspended
Microsoft suspends Partner Center tenant for CSP when:
- Significant account abuse is detected.
- Your account profile is in a Failed or Rejected state.
- You don't satisfy the CSP eligibility criteria for indirect resellers.
- Payment for the current invoiced amount is more than 60 days overdue.
- Issues with indirect provider operations negatively affect your account (indirect resellers only).
Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when:
- Significant account abuse is detected.
- Your vetting status is Rejected for more than 30 days.
What to do if your account is suspended
- If you're sure that your account is up to date, check your Partner profile to confirm that your account information is complete.
- If your account verification status is failed or rejected, address the verification issue using the Fix now button on the Legal info page or the Account management page.
- If your direct bill tenant doesn't meet the eligibility criteria (for CSP), you can transition to being an indirect reseller. You can check the eligibility criteria at Requirements to enroll as a CSP direct-bill partner and the process to become an indirect reseller at Switch direct-bill partner to indirect reseller.
- If you're not sure whether your CSP invoice payment status is current, select Billing from the Partner Center menu to check your invoice. The billing page includes your billing history and trends, the balance due for the current month, links to your invoice and reconciliation files, and your most recent payment.
- If your account is overdue, follow the instructions on your bill to arrange payment, and then submit a support request to remove the suspension from your account.
If you're sure that your account is compliant and the Suspended status should be removed, contact Support for help with this process.
Additional resources
- Learn how indirect resellers can work with Microsoft indirect providers (distributors) to get help with customer support and billing.
- Learn about the minimum revenue requirement for existing Cloud Solution Provider (CSP) indirect resellers.
- Learn how a Cloud Solution Provider (CSP) partner can use Partner Center to transition from direct-bill partner to indirect reseller.
- Learn about Microsoft CSP partner requirements to accept and verify this unified, digitally accepted Microsoft Partner Agreement (MPA).
- Learn how to add a new location and how Partner Location Account (PLA) ID is used in incentive programs, CSP business, subscriptions, and other transactions.
- Learn more about the benefits and different models in the Cloud Solution Provider (CSP) authorization to help your business grow with new customers and new expertise.
- Learn how to enroll in the Cloud Solution Provider (CSP) sales model that's best for your business, such as indirect reseller or direct-bill partner.