Share via

I report ads with r-link, your reviewers claim there is no r-link?

Anonymous
2024-09-12T13:32:52+00:00

I find a scam ad on Microsoft Edge's start page, Microsoft Start/MSN.com and I copy the r-link and and give the relevant info, where the ads are, that there is no search query and why I reported it, and I send the report it to your reviewers, but get the reply:

"Hello,  

Thank you for contacting us!  To review an ad for compliance with our policies, we require an r-link. Please locate the r-link by following these steps:  

Go to search site that ad result is found. (ex: Bing.com)

Enter the search query and perform the search 

Find the ad in question and right-click on the ad title 

Select ‘Copy Link’ 

If you have additional questions regarding r-links more information is available here. We hope this information is helpful. We look forward to assisting you with this matter. 

Best Regards,  Microsoft Advertising Support, Trust & Safety Services (ASTS)"

The ads are on MSN.com, so there is no search site and no search query!, and I gave them the r-link. I get the r-link by right-clicking on the ad title and copying it, just as I should. Most of the time, the r-links start with api.taboola.com or ams3-ib.adnx.com and seldom from Bing, so they are from third party ad providers, but they are on a Microsoft site, and you have taken measures and removed them before, so I don't see why you can't now?

At the moment there are over twenty scam ads for "medical devices" on the Swedish Microsoft Start/MSN page, scamming people with lung diseases and diabetes. It's very frustrating.

Microsoft Advertising | Advertiser identity verification | Verify as a business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-24T20:57:42+00:00

    I reported the "new company" that has ads for the same "lung cleansing spray" and again Microsoft sent me this reply:

    Hello,  

    Thank you for contacting us!  To review an ad for compliance with our policies, we require an r-link. Please locate the r-link by following these steps:  

    Go to search site that ad result is found. (ex: Bing.com)

    Enter the search query and perform the search 

    Find the ad in question and right-click on the ad title 

    Select ‘Copy Link’ 

    If you have additional questions regarding r-links more information is available here. We hope this information is helpful. We look forward to assisting you with this matter. 

    Best Regards,  Microsoft Advertising Support, Trust & Safety Services (ASTS)"

    And the r-link is right there in the report. Perfectly working. And the steps they want me to follow are not applicable since Microsoft Start/msn,com is not a search site, so there is no search query. And their information page about r-links isn't useful.

    My report including the r-link:

    From: aboutmsa@microsoft.com Sent: 2024-09-22T08:50:28To: ats@microsoft.comCC:Subject: For sponsored Text Ads [en] [redacted] text area:
    https://fra1-ib.adnxs.com/click2?e=wqT\_3QKjAfBDowAAAAMAxBkFAQiJ88C3BhCv8J6mnqzRj3kY0sLq2OfpzMxnIKGtvQgomAIwuGg4kQRAjP\_-iQJI8opOUABaA1VTRGIBBeBoAXABeJmgZ4ABwIQGiAEBkAECmAEFoAECqQEYmBWKdD\_8P7EBsIOU6eHV-j-5AQAAAMD1KOw\_wQERFADJFSg82AGOvQLgAQDwAdWvBfgBAA../s=1c5b7a2e4545e0828b84c5399501c007ecd13d2d/bcr=AAAAAAAA8D8=/pp=1.68/bn=98880/clickenc=https%3A%2F%2Ftrace-eu.mediago.io%2Fju%2Fic%3Ftn%3Dfd2c78e45533ef29df88e75fbc16275a%26trackingid%3D03a8a62203c84e63bb9257143b56a6df%26acid%3D22472%26data%3DH2iV94wPcIZP22PdMgG6WHBP586dkFnl15CkbDx0wUVDzbmli4DLrpzgL95ScRhdyyDiRb2o0UbVR6soUN82T0NLIv0LndPv8vygewtxKqg9S5axrEgHZRVQkaUmopOAGbH07XkyUBYJF\_snKMXcIRuLgcL-UT6m7fYAoyCEgMc12Zh7GFeQl17L3lb4h\_3AtDN5u3zN-p4flkSH3bnhK1iNnLpb9D\_2AoMWM12N0jBjr4WTf7qzwJlKKBni\_vyxw\_xDLtNMdKUCeWpRQju0JAbCFCl9pUCUXxyu0Ge5aganQaCe1-hOe-EYD-fo-kP9924Qhrs7z-b3AGty3z-dATKfFUZ2ELT\_3qAWqtLVx3Kp1azHdTwi3rSaTcK9s5oWQWDuqJzzkxGXqsfptKVevoxfR9RUH9K9FFhMC221QVugK2eTJUayz2YzKMQx4wyfoZ3atWadmQ3xjP5oNbNS5jvLSUizLbVxY6eBgCI9X5nwcjewnIz6qjTSmhH-4XSIvIlUcIIfcKWNvWeFCWYtd5nuOrUgt6UBMGXy2wchdzIPo4rr6M0D4FnQ4QBPfEr4A90K9S33RA\_7fdv9R5dMktmaA5O1YfvhxIwR1zkHACVxeXlzVHPvDF9gVroHJf-sQaPLfhDdANTbDSxZHcGvcxSjsKe-CV7ej8Ssjdnlen1JSrre7-Xr7ZCcqT582VDo1vNDCMmluCXUu3yucWQjsEQMCAqjIEsktwmP58DH1Z5Bf6Uzm1\_ip-tMVpKJhj78VPydBDw15Uc9e3WE7UxozPtsFnpIeonDHpL0irTiLoKpdcLDqS3ODG7JkGy\_jRb1wytSF1otBw3T5AmUx0R2m-nrQFYi\_xRRvEyJUq0phpyqzMXRjssf17OKbs50s4rvYyOLvxYihqUKoTzwZlUZFiHdoGCY-\_a3NLFfsQwBiS5WmQ4K3-TVapFwT9XwMIOrKdZRaNwmXqpjsXZi3yRSEX0DGg3e5J9IUw6RPeBt5yeCFP-zBHE3rkqPBc97jm2-uueF2OS5yuJqhIkczC1-sKJjwiyaqwt1Qc0wcPs80auLU4zq1axMW3WhsvGcXjW0khKY2F2xkQC7rQnTiQvbFQKMMFJic6wU\_xbvl5k5fufLp\_V--mzgNDrZFXWJzs3vPyqE-3LoVtD5VcAL599bFU6ySyo5AfuTf\_qZt7Om6rauZS-m43\_FJpCgt-S52C5rnHKN-gQV8u2JYveHPrRGpauNegxBj23lLfYO-o2DAtTLNZ3tvlvgu2isznbVlQm3OajoK18Ez6T4UzhZWH5rrjZTAi6F2vnwXrpvdnUmNjgMqdWndFg5x05Ev8SAEaI\_45\_-hZ4NF7sspUGtl3cehIOIFkC88kjh4AhYJ6ZsOg2jO52rNhUWnHmv-232J1pmUmPf90ePLvjd6Pi7o1Jko\_31O9TxL\_-10cyqUZ-U\_X6OqgFhMNSlzkC3Xz1gvjlbsSJcU4M3t478h89K8hU5jPB9GfW8k2d3itLmE2lGzrULuonv2nOTzsvFDTkbPtP697rsl\_YBGpeA\_GBQLroS\_fiW7POZ2mwE3Xsl\_qUavvgcCTF3PgEgbmJ66CoGendQgCAUp3Q2XNLr4ukzFKCptzxoOrxtDzdp\_25mHYY23euaJTQ\_WlxU4AwZMDoaYmtpEhyOp-uXAliQn7oR10JxvcGJ9D6dBtX3BT5vl5Mj1UpZdMgdm69lI0me-OnHbROaLiyyGHn5wSJ2fCx3Z22kgk37ezgc9bVl6QVM6xJhzH0HmoAFlFeJUjvr2wUvHYIH0X3xnBniwfwg7d13lI9bCwwTOVNJ\_s7-zh7DlDGIJsk9XE6bJE0YSJx6qqyFYwn0PJV-eInNRyFg7ZOFEpG505fUXoBXJ4PYI567-HBMkPGlns6I9FYBQrkRJcX7FFzsqg4vdR-JzgcxSclpIFOvQ084uJtkKqH6enWLSBHLxETo512Erhw12zBE\_VwDNFbL8et-W0n5bZ9P130FrSaq2z4SaDXbgUjoBv6HY2T0c-ChR75BQZ6xwNo96o-fZRZUM0RPxnz5p-jHcHy0jw8FvkgK-M8qCqwESE9c4vCUe3\_AVzH-oHofFQecRYZk7renYoOS\_HIiyetvzp4UH098ja91iMSgTlTw5AcxuzDouzyiq27myPXtJ9bxw10a4MrmrjwdQnnEiyPPZm0c0oG\_DBkSxzMsFVhjTTPt-XjqoHGU1jnPM\_ZJ6BMt130aBeVPVKTJK\_2o04FkL05XQrr7mTaKFQi2VZ7xxdn6LWEwTUczDzc\_RdsIXiGVGs-SmuTlgTL3z2BmBJ-93MT3UbjGsNuDFEgaccJZ5dhPzl2yqvTkXQVnUzJEhuxvSBh35ToYZBtLTZYAJQ85NaKacAFvmhnPEAo8sWiPvZnpod5esfljoBMqprJpDlm3Aqcc8SxDxqYbVBEpKFWjXN-Zjd7GTE1bw\_demYKkQLVAbutJcBDdMbkd5AKwec95K7z8J56Vi\_Z3yzUcv3b9M2AAQHKn9qqUrocvXVi5bqt8-7hBH-dckBSNQXJCPdajAmk69b\_gWL\_nC86\_lmZeRXQZMEW52NOVGcUsMav8zwGOlvT10tE%26uid%3D7465054269509116242%26mguid%3D%26ap%3D%7BAUCTION\_PRICE%7D%26tid%3D%7Btid%7D%26gprice%3DJFqVh9KdYBP7BPUqh1NXhmBujL2DztUrSwbu196Z3aw%26campaignid%3D2975059

    Please enter your search query term:
    No Search. The ads are on Microsoft Start/MSN.com

    contactEmail:
    (redacted)

    Confirm email address (Contact info is optional):
    (redacted)

    Country/Region*:
    Sweden

    Disallowed content:
    Fraud, phishing or scam

    Comments:
    Dangerous scam directed at people with diabetes. Claims watch can measure blood sugar better than "lying big pharma". r-link is correct. The ads are on Microsoft Start/MSM.com

    email:
    ats@microsoft.com

    formCode:
    ReportConcern

    0 comments
  2. Don Varnau 19,405 Reputation points Volunteer Moderator
    2024-09-24T21:42:20+00:00

    I reported the "new company" that has ads for the same "lung cleansing spray" and again Microsoft sent me this reply:

    Hello,  

     

    Thank you for contacting us!  To review an ad for compliance with our policies, we require an r-link. Please locate the r-link by following these steps:  

     

    Go to search site that ad result is found. (ex: Bing.com)

    Enter the search query and perform the search 

    Find the ad in question and right-click on the ad title 

    Select ‘Copy Link’ 

     

    If you have additional questions regarding r-links more information is available here. We hope this information is helpful. We look forward to assisting you with this matter. 

     

    Best Regards,  Microsoft Advertising Support, Trust & Safety Services (ASTS)"

    And the r-link is right there in the report. Perfectly working. And the steps they want me to follow are not applicable since Microsoft Start/msn,com is not a search site, so there is no search query. And their information page about r-links isn't useful.

    My report including the r-link:

    [snip]

    Understood. Kudos for trying. Not the first time that MSN staff have given us the impression that they don't care as much about some things as we think they should.

    Don

    0 comments