Surface Pro 7 - Front Camera Video Flickers Blue

Anonymous
2020-12-10T16:08:26+00:00

So my SP7 is a few months old and the entire time I've been plagued with headaches when I video conference. I'm a teacher and I teach online and in person all day. I just realized that it's from my video flickering blue constantly. It's like the white balance is constantly adjusting (so everything is tinted a cool blue), flickering between normal video and blue tinted nonstop.

ONLY the front facing camera (facing me!) flickers. I've recorded the video to my computer as well and can see the blue flickering so it's not a screen issue. 

Here's what I've done to try to fix this:

  • I've checked to see if it's an issue with software (Google Meet, Skype, Zoom). It does the flickering in all of them, including the Camera App. 
  • I've reset the camera app. This didn't help.

-I've uninstalled the device from device manager, reinstalled and tried both versions of the driver (the installation version and the newest update). It still flickers. 

  • I've run Surface Diagnostic Tool. It did not help. 
  • I have adjusted the "pro settings" of the Camera App and changed the White Balance to Daylight mode; This removed the flashing blue for that mode, but I can't carry on those settings into other apps. Auto White Balance flashes, so does Fluorescent. So It might be a driver issue with white balance... maybe?

What I have not done yet:

I have not done a system restore or fresh start...

I'm having a bad feeling this is hardware issues, not software. What are my next steps?

Thanks for your help.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-06-14T11:50:40+00:00

    Yes but that's a temporary fix that must be applied every time you use the webcam. Thanks though. I already have that as my only solution. It sucks.

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  2. Anonymous
    2021-07-15T14:35:39+00:00

    I have the same issue. Rudolph's solution is a workaround for now, but would prefer a more permanent fix.

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