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Microsoft Edge Application for Android will not play YouTube videos

Anonymous
2021-02-13T02:00:39+00:00

The Edge app for my Android (Galaxy Note20 5g) has stopped playing YouTube videos in January of 2021. They played fine prior to that timeframe. Since then I cannot play youtube videos within the Edge browser on my android.  The response is "Hmmm...can't reach this page  We can't reach this page  Reload".  I have followed the advice give on previous posts for this issue by unintalling the Edge app, rebooting my phone & deleting the cache. None of which have resolved the problem.

All videos play fine on the YouTube, Chrome, & Samsung Internet apps. Must I ditch Edge and warn others of this issue?  Please advise.

Microsoft Edge | Audio and video playback | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-05T21:31:18+00:00

    Hello,

    My name is Ben, and I'm a Community Manager for Microsoft Edge. I took a look at this thread and would like to help find a solution to this matter.

    The team is aware of this situation, and they have been hard at work to address it. This is part of their ongoing effort to ensure that the mobile apps are updated on parity with our desktop apps. That said, I'm curious to know if you are hitting this situation in our updated Dev or Canary apps. I'd ask that you download one of those versions and let me know if the issue is still happening. You can find a download link here: https://www.microsoftedgeinsider.com/download?platform=android

    If the problem persists, please let me know. I'd be glad to look into it further.

    Thank you for your time, and I wish you all the best!

    -Ben

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  1. Anonymous
    2021-05-07T17:56:18+00:00

    Hello,

    This makes me so happy! Ah, you made me smile wide with this response. All right, I'll forward to the team that both Dev and Canary worked. In the meantime, if you have any other questions, please let me know. Have a truly excellent weekend.

    -Ben

    2 people found this answer helpful.
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  1. Reza-Ameri 45,516 Reputation points Volunteer Moderator
    2021-02-14T17:26:42+00:00

    Did you install any extension or new program before this problem get started?

    Are you able to play video in other websites?

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  2. Anonymous
    2021-02-14T17:34:10+00:00

    If I did install an extension or new program, I am unaware. How would I tell?  Yes, I am able to play videos in Samsung Internet and Chrome.

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  3. Reza-Ameri 45,516 Reputation points Volunteer Moderator
    2021-02-15T16:24:39+00:00

    Try click on settings and then click to open InPrivate browsing and see if problem persist?

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