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Microsoft Edge Application for Android will not play YouTube videos

Anonymous
2021-02-13T02:00:39+00:00

The Edge app for my Android (Galaxy Note20 5g) has stopped playing YouTube videos in January of 2021. They played fine prior to that timeframe. Since then I cannot play youtube videos within the Edge browser on my android.  The response is "Hmmm...can't reach this page  We can't reach this page  Reload".  I have followed the advice give on previous posts for this issue by unintalling the Edge app, rebooting my phone & deleting the cache. None of which have resolved the problem.

All videos play fine on the YouTube, Chrome, & Samsung Internet apps. Must I ditch Edge and warn others of this issue?  Please advise.

Microsoft Edge | Audio and video playback | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-05T21:31:18+00:00

    Hello,

    My name is Ben, and I'm a Community Manager for Microsoft Edge. I took a look at this thread and would like to help find a solution to this matter.

    The team is aware of this situation, and they have been hard at work to address it. This is part of their ongoing effort to ensure that the mobile apps are updated on parity with our desktop apps. That said, I'm curious to know if you are hitting this situation in our updated Dev or Canary apps. I'd ask that you download one of those versions and let me know if the issue is still happening. You can find a download link here: https://www.microsoftedgeinsider.com/download?platform=android

    If the problem persists, please let me know. I'd be glad to look into it further.

    Thank you for your time, and I wish you all the best!

    -Ben

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  1. Anonymous
    2021-05-07T17:56:18+00:00

    Hello,

    This makes me so happy! Ah, you made me smile wide with this response. All right, I'll forward to the team that both Dev and Canary worked. In the meantime, if you have any other questions, please let me know. Have a truly excellent weekend.

    -Ben

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  1. Anonymous
    2021-04-28T11:59:12+00:00

    Not acceptable. Microsoft should have a solution for this.  They should have at least one person intelligent enough to allow youtube video play using edge on an android phone.  Thanks for the response though.

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  2. Anonymous
    2021-05-05T17:46:12+00:00

    It depends on the video link.  Some videos will force open the youtube app and others will not play at all. Which is what you are experiencing. If you change your search engine to google.  You will see the videos will open in the youtube app. Some video links like vimeo will play in the edge mobile browser. Same is true for ****, but youtube videos. They will no longer play in the browser.  They are supposed to open the youtube app. You can test it out by clicking multiple videos from your search and you will see edge will open the youtube app.  You mentioned that youtube videos in chrome play within the browser. I personally have not seen this. My Chrome always opens the youtube app.

    There is currently an issue with mobile edge not playing live feed videos from facebook.  If you open the live feed from Chrome. It works was just fine.

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  3. Anonymous
    2021-05-05T20:53:55+00:00

    I sent feedback. Now what? Sending feedback did not resolve my issue.

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