I suppose, Chloe has not information you've asked for. Microsoft hires third-party companies for support, they have no access to internal Microsoft "kitchen".
CAN'T GET VERIFICATION CODE, ACCOUNT BLOCKED
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 14.000000000000002%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dea Putty N
20
Reputation points
I suddenly lost access to my account since last month while I was travel. At the time, I assumed it was due to being in a different country, which might have caused the login issue and prevented me from receiving the authentication code.
However, upon returning to my country, I tried again to access my account, but still could not log in. I have changed my password multiple times and even created a new Outlook email account as suggested by the Help Center. This has been incredibly exhausting, as I’ve filled out the recovery form repeatedly, only to be told that the information provided is incorrect. I still cannot access my own account.
Email from Microsoft :
"Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity."
Please note:
My account has always been logged in on my Samsung, iPhone, and MacBook Pro. I access it daily for work purposes and couldn't login from everywhere!
Every month, my subscription fee is charged to my credit card through d*******@gmail.com.**
So why can’t I receive the authentication code?
Is it not possible for you to verify that my account is still active, being accessed daily, and payments are being made every month?
I’m extremely frustrated with this situation. All my important data is stored in this account. I’ve asked for help from a Microsoft distributor in Indonesia, but they couldn’t assist because I purchased my subscription directly from the official website using my own credit card. My subscription is still active.
Please, I just want to log in. I need someone to help me regain access to my account.
Outlook | Outlook for mobile | Outlook for Android | For home
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 47%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Fernando Flores 0 Reputation points2025-08-30T09:14:58.7866667+00:00 Dean, I am having the exact same issue as you and it is a nightmare to try to resolve it. Have you had any luck? I am going around in circles with Microsoft help pages and it is impossible to talk to anyone that could help. My only solution I am contemplating now is to just move everything to my apple iCloud account and just use that. I also have a gmail but I fear that one day a similar issue may happen and with Microsoft and Google, it is impossible to talk to a human. My thinking was that at least with Apple if something seriously goes wrong like it has now for both of us (and perhaps others), at least with Apple, you can talk to a human a sort it out.
Sign in to comment
Accepted answer
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko 102.5K Reputation points Independent Advisor2025-07-25T11:50:35.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 19%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
5 additional answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V 490 Reputation points Microsoft External Staff Moderator2025-08-26T07:57:37.6633333+00:00 Hi Dea Putty N,
I understand your situation. However, if recovery attempts continue to fail, it typically means the account is considered unrecoverable. At that point, creating a new Microsoft account might be the only viable solution.
For work/school accounts, recovery is only possible through your organization’s IT admin.
Best Regards,
Chloe | Microsoft Q&A Support Specialist.