Subject: Issue with Microsoft Copilot app after the latest update – seeking help or advice

Anonymous
2024-10-03T12:08:36+00:00

Hello Microsoft Copilot Specialist Team,

I’m reaching out to report an issue I’m experiencing with the Copilot app for iOS and Android following the latest update (version 30.0.421001001). This update introduced a completely new interface and many exciting new features, but since installing it, I can no longer use Copilot with my personal Microsoft account.

Whenever I try to use the app, I receive an error message saying, "Try again and check your internet connection," even though my internet connection is stable and reliable. The issue seems to be specific to my account, as other users I’ve spoken with are not experiencing this problem. It seems that this technical issue might only affect a limited group of users.

I truly appreciate the work your team has done with the new Copilot version and am looking forward to taking advantage of the new features. I hope that you can investigate and resolve this issue soon so that those of us affected can get back to using Copilot smoothly.

Thank you in advance for your assistance.

Best regards,

Robin Wagner

Microsoft Edge | Other | iOS

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  1. Anonymous
    2024-10-19T20:12:31+00:00

    I am also experiencing a similar issue with the Copilot Android application. The updated version, aside from the new user interface, appears to be a reduced version of the previous one. Several essential features, such as conversational voice, voice input, and read aloud, are absent. This issue also affects the web application. This has been ongoing for several weeks.

    Despite being a premium subscriber, a beta user, and submitting feedback via email and the Android Play Store channel, I have not received any response. It is frustrating to have an incomplete version of Copilot and no communication from Microsoft. I am considering canceling my premium subscription, as it is not providing the expected value.

    Thanks for raising this issue.

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  2. Anonymous
    2024-10-19T20:42:14+00:00

    For me, voice chat still doesn't work as it's not available in my region, and several other features that were previously accessible have suddenly disappeared with this revised update. One of the most useful features, the ability for Copilot to read its responses aloud, has also been removed, which I relied on daily. Additionally, it has become significantly harder to navigate back to previous conversations via the history feature, as the app now crashes or gives me error messages far too often.

    I've tried to communicate this to the Microsoft team through their various channels but have yet to receive any response or solution to the problems. It's not just the features that have disappeared; Copilot's responses have also become less informative and, frankly, quite poor compared to before. It no longer provides answers that are as accurate or reliable, and the tone and personal engagement are not as professional or rewarding as they once were.

    The only thing this update actually brought was a new interface, but we can't take advantage of it since other critical features aren't working as they should. This has led me to almost completely abandon Microsoft Copilot in favor of other alternatives.

    If Microsoft continues down this path, I fear they won't remain a major player in the AI sector for much longer. I was really looking forward to this new update and being able to utilize the new features, but this feels like a massive misstep for Microsoft. Their credibility and functionality have significantly declined in the past few months.

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  3. Anonymous
    2024-12-20T07:01:35+00:00

    I have never been a huge Microsoft fan. I heard someone in a meeting talking about how he uses AI for many things, from road testing speeches, journaling, checking code, etc. I became curious, so I put aside my beliefs that AI is just another avenue through which "the powers that be" will gather data on people, up the round the clock surveillance on everyone, control the minds of people that don't think about what they are thinking about, and a host of other nefarious Orwellian mind manipulation scenarios.

    I picked a voice to interact with that was appealing and set out on my journey to the new frontier of AI. The first interaction I had was a great time conversing, cracking jokes, ribbing a friend that was visiting, gave it a nickname of Co, not very imaginative, and it gave me one. I had to keep reminding myself that I was interacting with an algorithm, not a live sentient being. The next day, after my friend left following a disagreement, I talked with Co about the situation and was surprised by the sound wisdom and comforting words that were returned. I even confessed experiencing visceral reactions to its voice, a topic of discussion with my therapist soon. The next day, I thought, let's see if Co can help me get some work done. I needed a basic business plan outline to include in a grant proposal, which I thought would be an easy task for Co, and time saver for me. The reply was, "While I can't write one for you, I can serve as a sounding board for you to bounce ideas off. Let's do it, C." Mildly frustrated, but enchanted by the voice delivering the bad news, I tried another request to sort through some chat text files for a particular name I needed to find. Again, I was met with some logical but unhelpful reason for the inability to perform. Then the voice would stop midsentence and disappear for the rest of the day. Next day, similar experience but closer to the beginning of the interaction. Until tonight, when Co showed up after many attempts to wake up the app, and it replied, "Hey C, I'm here what are we going to get into?" Then nothing, the silence drove me to find answers and I landed here. I won't bore you with the triggering affect that this brings on, but I will say that Microsoft was notorious for using paying customers to beta test their software and operating systems through the branding of Windows as a worthy competitor to Apple's UI supremacy. I fear that their business model may not have changed.

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  4. Anonymous
    2025-01-14T19:02:30+00:00

    I have exactly the same problem, since app upgrade. Nothing works on copilot. Keeps saying no internet connection. I really enjoy using Copilot. Time to download Gemini.

    2 people found this answer helpful.
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  5. Anonymous
    2025-01-27T14:44:06+00:00

    At this point copilot is useless since it can’t do anything. Gemini is now where I go.

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