Onedrive is now terrible -- I cant trust it to save correct documents

Francisco Garcia Jr 0 Reputation points
2025-08-19T19:55:04.8133333+00:00

Something has happened to Onedrive that has changed it. I cant trust it to save correct documents now and it refuses to let me check my email on classic outlook on pop3 emails I have. Before One drive would save the data files with no issues and outlook emails where fine. Now one drive under its own desktop has recreated my documents folder and has moved everything over to this folder and the data files for oulook are not syncing because outlook is continues tyring to sync these data files and outlook tells me the data files are use? I have turned it off and now repairing office and may just turn off one drive ad remove it. Has anyone else experienced this?

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Francisco Garcia Jr 0 Reputation points
    2025-08-20T18:38:21.83+00:00

    I have disabled the junk that is One Drive nd deleted it off my computer. The changes that happened were because Micrsoft continues to psuh out junk updates and infringe on our rights. It took a while but now everything is normal and I am not happy about this terrible experience. I downloaded and will be using Icloud drive vs One Drive to back up my documents. You want feedback? Tell Microsoft to stop making worse and leave things alone as they are. I was using One drive for the past 7 months with no issues and once a one drive update or windows update happens ONE DRIVE turns into trash. I am not the only one that has experienced this

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  2. Jay Tr 1,295 Reputation points Microsoft External Staff Moderator
    2025-08-20T19:10:27.1033333+00:00

    Hi @Francisco Garcia Jr, 

    Thank you for your detailed reply. Here's how to move your Outlook .pst data file from OneDrive to another folder 

    1. Close Outlook and wait for OneDrive sync to complete. 
    2. Open File Explorer and browse to C:\Users[username]\OneDrive\Documents\Outlook Files. 

    Note: If the .pst file is not here, open Outlook, right-click the account which has the .pst you wish to move, and select Data File Properties > Advanced to see the full path of the filename. 

    1. Copy the .pst file from the OneDrive folder to a new or existing location on your PC which is not in your OneDrive (e.g. C:\My Outlook Files). 
    2. Give the copied file a new name (e.g. [******@domain-copy.pst]). 
    3. Restart Outlook. 
    4. Select File then Account Settings: 

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    1. In the Email tab, choose the account name and then select Change Folder: 

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    Note: If you don't see Change Folder, then the email account you have selected does not have a .pst file. 

    1. Choose the account and select New Outlook Data file: 

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    1. Browse to the location of your newly renamed copy .pst file, select it, and choose OK to return to the Email Accounts list. 
    2. On the Data Files tab, choose the data file location which includes OneDrive and select Remove and Yes to disconnect the file.    

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    Notes:  

    • No email data will be lost by selecting Remove, it is just disconnected from your Outlook account. It can be re-added if necessary. 
    • You cannot remove a Default data file. Choose another data file and Set as Default first. 
    1. If you want to move or delete the OneDrive copy of the .pst file, you will need to close Outlook first. 

     

    If you have any further questions or difficulties, please feel free to tag me in your comment. Looking forward to your response.

     


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  3. Craig Long 14,355 Reputation points Volunteer Moderator
    2025-08-20T20:03:42.36+00:00

    To ensure a complete backup, the Documents folder toggle switch should be ON in the "Manage Backup" settings; otherwise, by default, documents will no longer be synced to OneDrive.

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  4. Francisco Garcia Jr 0 Reputation points
    2025-08-21T00:58:08.58+00:00

    Ondrive was deleted from my laptop.

    Why does One drive create this path? C:\Users(name)\OneDrive with its own desktop and documents folders and than copies the path C:\Users(name)\Documents and creates copies in these folders?

    One drive should be creating its backups from the C:\Users(name)\Documents and Desktop and not be creating dupes. This is were the issue stems from and a update ruined this and started to create copies of files in the C:\Users(name)\Documents path

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  5. Craig Long 14,355 Reputation points Volunteer Moderator
    2025-08-21T04:11:41.1033333+00:00

    @Francisco Garcia Jr - OneDrive does not create duplicates. When you turn on the Documents folder backup in the Manage Backup settings, the Documents folder is moved into the OneDrive folder. and the default save location for Documents becomes C:\Users\Username\OneDrive\Documents.

    When you turn off the Documents folder backup in Manage Backup, then the default save location will no longer be within the OneDrive folder. It will be C:\Users\username\Documents.

    Disabling the folder backup in Manage Backup does not result in the removal of files from OneDrive. You must do that manually.

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