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All MSOffice 365 Apps no longer work on my Android Phone

Anonymous
2025-05-15T22:42:56+00:00

Since installing One UI 7.0 on my Android Phone, all MS365 apps no longer work. When trying to open one (e.g. Word, Excel) I get a black screen with just "Cancel" "Continue" at the bottom of the screen and the phone locks up.

Microsoft 365 and Office | Excel | For home | Android

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  1. Anonymous
    2025-05-16T13:20:05+00:00

    Hi Harold,

    Thanks for posting on our Microsoft Community

    I understand the importance of resolving this issue specially that every Microsoft applications are affected, Don't worry I will be helping you with this following steps.

    1. Clear Cache & Data: Go to Settings > Apps > Microsoft 365 Apps, then Clear Cache and Clear Data.
    2. Uninstall & Reinstall: Remove the affected apps, restart your phone, and reinstall them from the Play Store.
    3. Check App Permissions: Open the Office Mobile App, go to settings, and ensure permissions are enabled—some users found this helped.

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

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  2. Anonymous
    2025-05-18T02:34:58+00:00

    The issue is Copilot 365. If you still have Office mobile on your phone there is a work around. If you upgraded to Copilot 365 you are screwed. Microsoft, please get this resolved!

    2 people found this answer helpful.
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  3. Anonymous
    2025-05-19T00:26:14+00:00

    I dont have copilot 365 and I still cant get the apps to finish loading. I get a quick try and then it disappears.

    please share the workaround for office mobile....

    1 person found this answer helpful.
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  4. Anonymous
    2025-05-19T00:38:01+00:00

    this one worked. the update cleared the enable checkboxes.

    "Check App Permissions: Open the Office Mobile App, go to settings, and ensure permissions are enabled—some users found this helped."

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  5. Anonymous
    2025-05-19T01:29:59+00:00

    I've done exactly as you suggested. It did not fix the problem. There must be some sort of incompatibility issue between Office 365 and the latest Samsung/android One UI 7.0 release I installed and when the problem started.

    3 people found this answer helpful.
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