623 questions
623 questions with Surface | Surface Pro | Safety and security tags
0 answers
BITLOCKER CAN NOT CONNECT TO NETWORK
When I started my device, it prompted me for my BITLOCKER recovery ID. after inputting, the system indicates diagnosing, then attempts to connect to network. After a brief time system says cant connect and sets a timer for 30 mins. I have tried…
Surface | Surface Pro | Safety and security
asked 2025-08-26T16:55:12.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tom A
10
Reputation points
commented 2025-08-28T11:45:41.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Trista McAdow
0
Reputation points
3 answers
Help with hello sign in face recognition
Recently purchased a Surface Pro 11. Hello sign in was working, now it isn't. Deleted the current face id, tried to set up another one but it is crashing the settings app every time I try. I cannot troubleshoot, it crashes the app as well.
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-25T14:29:54.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 9%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Caleb Tull
5
Reputation points
commented 2025-08-21T17:08:58.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Santiago Petersen
6
Reputation points
2 answers
My User name was changed by MS , I can't return back to the original one
When trying to setting up my new surface pro 11, just following the steps from the system, my user name was changed (This PC>Local Disk (C:) > Users > myname I contact Microsoft support three time, even though on two time they remotely control…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-20T20:33:05.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 0%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Lucio Fernández
0
Reputation points
answered 2025-08-21T16:20:09.5433333+00:00
Rez
855
Reputation points
Independent Advisor
1 answer
Locked out of my surface pro X with bitlocker
How do I get back into my surface pro X when locked out with bit locker and cannot access a recovery key?
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-18T15:43:21.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 63%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Victor Leal
0
Reputation points
edited an answer 2025-08-18T18:26:43.41+00:00
Rez
855
Reputation points
Independent Advisor
2 answers
how to I restore the surface pro 3 windows 11 bitlocked without bitlock recovery key?
my surface pro 3 won't load window because I dont have the BitLocker recovery key. I have tried restarting, and all the advanced options. It won'tlet me reset the pc either. I bought this pc from someone and it was working great. I connected a wifi usb…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-17T19:21:11.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Benjamin Worthy Sr
0
Reputation points
edited an answer 2025-08-18T13:47:53.05+00:00
Barb Bowman
78,580
Reputation points MVP
Volunteer Moderator
1 answer
Blocked surface pro 11
My surface pro 11 is blocked. I used to log in using face récognition so of course I forgot my password and confidentiel pin. now face récognition stopped working and I am asked for the confidentiel pin which I forgot. There is no option to do forgot…
Surface | Surface Pro | Safety and security
623 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 40%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
How to set up a new microsoft account on a donated surfacepro
I'm setting up a new microsoft account on a donated surfacepro using Windows 10. When I get to the page, "Enter your country/region and birthdate", I'm not able to enter my birthdate and it will not let me proceed to the next page.
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-06T19:45:08.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mary Gustafson
0
Reputation points
edited an answer 2025-08-07T13:27:08.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
1,310
Reputation points
Independent Advisor
1 answer
What is a "challenge phrase"?
I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-01T17:39:08.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cynthia Styner
5
Reputation points
commented 2025-08-06T20:59:31.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHF%3C/text%3E%3C/svg%3E)
Hawah F
0
Reputation points
2 answers
bitlocker on surface pro8
my surface pro8 is locked by bitlocker, I put the recovery key but the system doesn't recognize it, what I can do?
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-30T13:23:50.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 9%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Cosenza, Pino
0
Reputation points
edited the question 2025-07-30T17:08:13.4733333+00:00
Gérard Oomens
105.8K
Reputation points
Volunteer Moderator
1 answer
Unlocking Microsoft Surface after Airline Found and Returned
Left Surface on plane and airline was able to return it to me. Right after I left it on the plane., I remote locked it. I received the tablet and now I can't login. "An Administrator has restricted sign in. To sign in, make sure your device is…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-23T04:43:32.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 96%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
H Liu
0
Reputation points
answered 2025-07-23T13:24:28.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jay Mark Dullan
550
Reputation points
Independent Advisor
1 answer
why is my surface pro 7 suddenly becoming very warm after only minutes of use?
My surface pro 7 is suddenly heating up quickly after only minutes of use. I have blown out the areas for dust and that did not help.
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-20T21:33:08.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 86%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dana Noble
0
Reputation points
answered 2025-07-21T15:03:46.3166667+00:00
Rez
855
Reputation points
Independent Advisor
1 answer
Facial Recognition Challenge Phrase Issue on Windows Surface Pro
My new Microsoft Surface Pro has been set up to use facial recognition, which was functioning properly until today. Now, it's requesting a challenge phrase that i don't have. The device previously used the camera for login. What steps can be taken to…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-06-02T19:11:39.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Scott Moreland
5
Reputation points
answered 2025-07-16T14:54:00.03+00:00
Rez
855
Reputation points
Independent Advisor
1 answer
How can I start Surface pro 3 when is blocked by blue screen because of bit-locker problem
Surface pro 3: Screen blocked because blue screen blue screen because system wants bit-locker key bit locker key is available but how can I go to a screen to type the key
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-04T14:14:58.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dr. Michael Kollmannsberger
0
Reputation points
edited an answer 2025-07-16T06:03:06.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
1,910
Reputation points Microsoft External Staff
Moderator
1 answer
Why is the Surface Pro Charger Such an Awful Design? What is Microsoft doing to fix this?
The charging cable/cord for my Surface Pro has been problematic from the start. Such an awful design in that the weird tubular plug/connector to the Surface Pro comes out all the time and the thin cord bends to have to connect the weird tubular plug to…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-07-04T17:34:48.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 98%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lisa Rykert
5
Reputation points
commented 2025-07-16T04:08:44.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BC
0
Reputation points
1 answer
Surface pro 9 (windows 11 home) 잠김 문제 / Issue with Locked Surface Pro 9 (Windows 11 Home)
https://account.microsoft.com/ 에서 계정을 잠궈봤는데, 해제를 어떻게 하는지요? 해제하는 메뉴를 못찾겠습니다. "관리자에게 로그인하도록 요청"하라고 하는데 누가 관리자 인지요? 저만 사용하는 개인 PC 입니다 I tried locking my account through https://account.microsoft.com/, but now I can't figure out how to unlock it.…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-05-07T06:38:37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
My surface is asking for a bit locker help
My surface pro has locked me out and asked me for the bit locker key that I don’t have. Can anyone help?
Surface | Surface Pro | Safety and security
623 questions
asked 2024-07-28T14:06:32+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Can I remote lock my surface pro from my phone if it is in my Microsoft account as one of my devices
Can i remote lock my surface pro. It is one of my devices on my Microsoft account * Moved from Community Center * Surface Pro version not specified
Surface | Surface Pro | Safety and security
623 questions
asked 2025-06-30T02:12:19+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
No UEFI password Surface Pro 5
I have a Surface Pro 5 but I don't have the UEFI password. The computer was used a long time ago at a company that no longer has the password. Is there a way to get around this? Regards Martin
Surface | Surface Pro | Safety and security
623 questions
asked 2025-06-16T18:01:32+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
NVMe drive in some of the Surface Pros have this Replay Protected Memory Block. Can this be exploited?
The NVMe drive in some of the Surface Pros have Replay Protected Memory Block. From a cyber security viewpoint, is there any data in the area that can be exploited, and how and when is data written to the Replay Protected Memory Block area.
Surface | Surface Pro | Safety and security
623 questions
asked 2025-05-07T11:13:45+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
How does Bitlocker work on Surface Pro 4?
My Surface Pro 4 recently crashed while I was using it, and now I am unable to see anything on the display, or connect it to an external monitor. It seems to turn on and off with the power button (the Typecover lights turn on and off when the device is …
Surface | Surface Pro | Safety and security
623 questions
asked 2019-09-22T20:33:31+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous