85 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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1 answer

License count confirmation for Microsoft 365 Business Basic

Hi, We need clarification about license count. We received 20 license for Microsoft 365 Business Basic but upon recently checking on our admin center theirs only 15 license.83455e7a-16b7-4fc5-b977-fbccd726c9f8.jpg

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-26T06:46:00.9566667+00:00
Marvin Demerin 0 Reputation points
commented 2025-08-29T08:23:48.36+00:00
Tina L 2,595 Reputation points Microsoft External Staff Moderator
1 answer

How to delete subscription or automatic deduct amount in ms365 subscription?

Respected All I had used a ms365 business standard subscription for practicing personally for admininstrative task of ms365, at first this is for used free trial but unfortunately after one month it was activated. now the problem is i am received mail…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-27T12:47:42.2966667+00:00
Somnath Mondal_013 0 Reputation points
commented 2025-08-29T08:19:32.29+00:00
Jess-Q 1,570 Reputation points Microsoft External Staff Moderator
1 answer

I lost access to my authenticator and now I can't log into my Office 365 admin account, can anyone help me resolve this?

I lost access to my authenticator and now I can't log into my Office 365 admin account, can anyone help me resolve this?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-27T00:45:11.1333333+00:00
Kiangebeni Jesus 0 Reputation points
commented 2025-08-29T01:39:54.06+00:00
Sting-Ng 3,810 Reputation points Microsoft External Staff Moderator
2 answers

I need help activating the Microsoft Purview Trial

We currently have Microsoft 365 E3 licenses, but we don't have the option to activate the Microsoft Purview trial. Please help us get the trial activated. thank you

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-25T23:42:07.26+00:00
Michael Stevenson - TSI USA 0 Reputation points
commented 2025-08-29T00:16:35.3366667+00:00
Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator
1 answer

my phone died, bought a new phone, microsoft authenticator wont work, help took me to resetting password which needs authenticator, i am in an endless loop and have lost access to email and admin center

so, new phone downloaded microsoft authenticator, which then asks for a code from microsoft authenticator... endless loop.. cannot log into microsoft admin center because it asks for code from authenticator and for some reason refuses to send a text…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-07T13:59:48.91+00:00
Henry Edwards 5 Reputation points
edited a comment 2025-08-28T09:49:37.65+00:00
Tamara-Hu 1,950 Reputation points Microsoft External Staff Moderator
2 answers

Unable to purchase a Microsoft 365 Business Standard subscription // Microsoft Support not accessible

Hello Community, I am facing a problem with getting a Microsoft 365 Business Standard subscription. When singing up for it, everything went well until the payment was to be done.   Current status: I have my tenant and could also add my own…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-05T06:33:11.4966667+00:00
Tom Sickert 0 Reputation points
answered 2025-08-28T06:21:11.2366667+00:00
Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator
1 answer

Certificate of Residence (CoR) & TIN number for Microsoft Regional Sales Pte Ltd

Dear Sir/Madam, The service rendered by Microsoft Regional Sales Pte Ltd is subject to withholding tax in Malaysia. Appreciate it if you could share with us the (i) Certificate of Residence (COR)  (ii) TIN number for Microsoft Regional Sales Pte Ltd for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-22T07:13:32.47+00:00
Cherry Chun 0 Reputation points
commented 2025-08-27T13:53:03.85+00:00
Mia - Tr 1,070 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Unable to access Microsoft 365 Business subscription

Hi all, My wife has a Microsoft 365 Business account. Her mobile phone was stolen, and she can no longer access her Microsoft Authenticator app linked to her Microsoft account. Her Authenticator app was not backed up, and is the only option that she had…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-25T06:56:19.55+00:00
Tom Peatman 20 Reputation points
commented 2025-08-26T22:46:56.18+00:00
Tom Peatman 20 Reputation points
2 answers

How do I access 365 admin portal when admin has dissappeared?

I was recently hired to a small non profit. The previous director changed passwords to all of the tech and moved out of state. I have been able to recover the domains but the emails were set up directly through MS. I cannot get a hold of anyone at MS to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-20T18:52:34.2133333+00:00
Jennifer Lacy 0 Reputation points
commented 2025-08-26T18:32:54.1733333+00:00
Ryan-N 3,015 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Why don't I have the permission to access Mail in the Microsoft Admin Center?

Hello Everyone, My role is an administrator. But I can't access Mail. Could you please tell me how to activate the permissions here? Thanks, Weldon

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-25T05:27:39.0633333+00:00
Weldon Lee 20 Reputation points
accepted 2025-08-26T08:52:21.4133333+00:00
Weldon Lee 20 Reputation points
6 answers One of the answers was accepted by the question author.

Subscription Office 365

Dear team Microfsoft, I purchased an Office 365 subscription using two credit cards. Because the first one had issues, I tried again using the other one. It turns out both cards were charged. I've only activated one. Can I use the other one for next…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-19T03:09:09.08+00:00
Freddy Leonard 20 Reputation points
commented 2025-08-26T06:22:57.5133333+00:00
Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Migrate away from Rackspace for M365 admin directly to Microsoft.

I currently manage the M365 tenant for the company I work for and the billing is done through Rackspace as we used to have hosted Exchange with them, but now I just login through them to access the M365 admin centres, but I have recently found out that…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-07-24T12:52:36.51+00:00
Damien 61 Reputation points
commented 2025-08-24T19:25:17.31+00:00
BlackBeard 21 Reputation points
1 answer One of the answers was accepted by the question author.

Separate email address from existing email installed by microsoft office

i register 4 Microsoft office home & business 2021 in one email id ,anyway to separate product to different email ID.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-20T03:46:43.7966667+00:00
Mimi 20 Reputation points
commented 2025-08-22T06:25:39.9233333+00:00
Stefan Blom 310.4K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

I want to know what kind of license is best for using dataverse.

I'm thinking of switching from Access DB to dataverse, but I want to know what kind of license is best for using dataverse. First, the data managed by Access I want to migrate to an Access front end + Dataverse table format. The original DB itself had…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-20T01:07:29.4733333+00:00
山本 悦崇 20 Reputation points
accepted 2025-08-21T04:04:00.1766667+00:00
山本 悦崇 20 Reputation points
1 answer One of the answers was accepted by the question author.

How to fix Error Code: 50089

Hello I can't access my account Removed PII.onmicrosoft.com. I dont't receive verification code to my phone numer. The message is as follows: **Removed PII.**onmicrosoft.com Verify your identity Sorry, we're having trouble verifying your account.…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-12T09:02:51.88+00:00
Kaloyan Kostadinov 20 Reputation points
accepted 2025-08-20T10:33:16.8566667+00:00
Kaloyan Kostadinov 20 Reputation points
1 answer

Display name inconsistency

Hi, I hope you are doing well. One of our users left the company, and a new hire joined, the employee who left was not having that much emails or data, so instead of deleting his account, we reassigned the email to the new employee from the admin center,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-14T09:51:54.2233333+00:00
Yousef Zakarneh 20 Reputation points
commented 2025-08-19T08:00:27.6933333+00:00
Henry-N 1,675 Reputation points Microsoft External Staff Moderator
4 answers

Add a new Global Administrator

The Finance Director was our Administrator. He is no longer working at the City. I want to add a new administrator. I also want to change the credit card on file.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-12T22:57:53.4733333+00:00
Charles Ortiz 0 Reputation points
answered 2025-08-18T21:08:58.0033333+00:00
Viego An 1,795 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Can you have business standard and premium licenses on the same tenant?

Is it possible to have in the same tenant some users with Microsoft 365 business standard while having other users on Microsoft 365 business premium? The goal would be to keep most employees on business standard to keep costs low. For employees with more…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-18T11:57:02.0866667+00:00
Yan Savoie 20 Reputation points
answered 2025-08-18T14:52:11.94+00:00
Vincent Choy 10,395 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

We are currently having trouble verifying your account. Please try again. Error #399287

Hi! As many other before me, we are having trobuble login in to our account. We can reset our password successfully but can't login because of the povided error. We known our recovery email and our recovery phone number. Even recovery does not work if we…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-13T05:39:53.75+00:00
Razvoj Independent 30 Reputation points
accepted 2025-08-18T09:02:45.6066667+00:00
Razvoj Independent 30 Reputation points
1 answer

I cant sign into my work account as i dont have access to 2fa for this account

I try to login to all microsoft buisness related products but cant get past 2FA as it only asks for code generation OR a passkey and I dont have the authenticator app - I get the same problem when i try to log into authenticator app. How can i bypass the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-08-13T01:28:35.03+00:00
Martin Cook 0 Reputation points
commented 2025-08-18T01:57:29.4466667+00:00
Jade Ng 1,720 Reputation points Microsoft External Staff Moderator