14 questions with Surface | Surface earbuds | Settings tags

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2 answers

Surface earbud left side not producing sound

It was working properly im my PC and iPhone. However, suddenly left side stopped producing sound. How can i fix that?

Surface | Surface earbuds | Settings
asked 2021-04-12T14:39:42+00:00
Anonymous
13 answers

Surface left ear bud not working after update

Since the latest update 3.0.0.5, my left surface earbud has not been working. Also, I am only able to connect to my Windows 10 laptop. My Android Samsung Note 9 and Samsung Tab 6 do not recognise the Surface earbuds anymore. Arrrgh.

Surface | Surface earbuds | Settings
asked 2020-06-05T17:42:31+00:00
Anonymous
4 answers

Surface Earbuds sound cuts in and out almost constantly. Especially when using left alone.

My main issue is that the earbud sound cuts in and out very frequently, especially when i use the left one alone. Is anyone else seeing this issue? I just got these and im wondering if i should just return then and try the origiinal airpod shaped ones. …

Surface | Surface earbuds | Settings
asked 2020-07-02T02:43:59+00:00
Anonymous
45 answers

Surface Earbuds has a static hissing sound in left ear when on video calls.

My main problem is that when I am using my Surface Earbuds with my Surface Book 2 and on video calls through Zoom there is a distinct static/hissing sound coming out of the left earbud when someone else is talking. The right earbud does not have this…

Surface | Surface earbuds | Settings
asked 2020-05-19T23:57:39+00:00
Anonymous
49 answers

Hissing noise with new Microsoft Surface Earbuds

I'm an early adopter - got them on the day of release. There appears to be a glaring issue, and I wonder whether they're particular to only my pair. Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone…

Surface | Surface earbuds | Settings
asked 2020-05-14T14:59:04+00:00
Anonymous
2 answers

surface audio app w/o MS store?

I'd like to use my Surface earbuds for my work laptop (skype/zoom/etc.), but work does not allow us access to the Microsoft Store...is there anyway to access the Surface Audio app without going through the MS Store?

Surface | Surface earbuds | Settings
asked 2020-05-15T17:53:36+00:00
Anonymous
3 answers

Static on Surface Earbuds during Teams calls

Good morning,  I am writing today about mu new Surface Earbuds.  I am a Microsoft employee and just purchased these earbuds to showcase and use when talking with my customers on Teams.  The music quality is good, but I have a buzzing sound in the left…

Surface | Surface earbuds | Settings
asked 2021-03-01T17:42:22+00:00
Anonymous
2 answers

My Surface Earbuds volume is unequal

Hello, I’ve had Surface Earbuds for almost a year now and i havent had any problems with them. But a couple days ago I noticed that the right earbud is a lot quieter than the left one and it’s driving me crazy. I’ve tried cleaning them, charging them…

Surface | Surface earbuds | Settings
asked 2021-05-28T15:20:11+00:00
Anonymous
1 answer

Surface Earbuds no audio output on one side

Hi, my surface earbuds all of a sudden started working in mono only. My left earbud works normally, my right one does not make a sound. The touch control works on both though. When checking the surface app on my PC, it states both are connected and…

Surface | Surface earbuds | Settings
asked 2022-04-28T16:46:57+00:00
Anonymous
5 answers

Surface Earbuds Microphone Quality Question

Hi All, I recently ordered and received a pair of Surface Earbuds.  I have paired the with my Surface Laptop 2 and updated them via the Surface Audio app. The audio sounds fine when playing music or via Skype meetings etc, their pair well and with no…

Surface | Surface earbuds | Settings
asked 2021-02-10T20:16:57+00:00
Anonymous
1 answer

disconnect from iPhone every 15 - 20 Minutes

I have several problems. With the iPhone the connection breaks off after about 20 - 30 minutes, but quality is very good. (iPhone 11pro). Connected to the Surface pro X very poor quality, especially in the left ear, as others have already written hiss…

Surface | Surface earbuds | Settings
asked 2020-05-28T11:43:13+00:00
Anonymous
7 answers

Right Surface Earbud Not Working

So my surface earbuds decided to not work one day when I took them out of the charging case. The right earbud specifically. So I tried to re-dock them in the case and wait a few minutes and try again, didn't work. I re-paired them as well, didn't…

Surface | Surface earbuds | Settings
asked 2021-09-15T16:49:24+00:00
Anonymous
4 answers

Surface Earbuds with Teams = Problem

Hello! I have a lovely shiny mew pair of Surface Earbuds and for the most part they're great. They're comfortable, sound great (most of the time - more on that in a moment) and the touch control is a nice feature. I have them paired with an iPhone 8…

Surface | Surface earbuds | Settings
asked 2020-07-03T13:42:59+00:00
Anonymous
4 answers

Left Surface earbud stopped working

I see there is an old thread about this issue but I don't see a definitive resolution. Mine worked until an undetermined time some months ago, likely a firmware update, and the left bud no longer works. I tried a few troubleshooting steps that did not…

Surface | Surface earbuds | Settings
asked 2023-10-19T23:12:06+00:00
Anonymous