17 questions with Surface | Surface Duo | Safety and security tags

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1 answer

confirm your other surface duo screen lock, forgot screen lock

Hallo, just in the process of setting up Duo 1 phone, message appears confirm your other surface duo screen lock but the screen lock;ve been forgotten, would like to resore backup detail with contacts, apps, sms etc, is thier a workaround to allowing the…

Surface | Surface Duo | Safety and security
asked 2025-07-23T13:06:23.9266667+00:00
Dr. Chelmingston 0 Reputation points
commented 2025-07-29T19:16:40.65+00:00
Dr. Chelmingston 0 Reputation points
11 answers

Surface Duo fingerprint security option now missing

The fingerprint reader of my Duo suddenly stopped working. I noticed that the fingerprint option in settings\security is not showing up anymore. Phone has the latest update. Any suggestions on how to fix this? Not willing to try to reset to factory…

Surface | Surface Duo | Safety and security
asked 2021-08-30T16:01:29+00:00
Anonymous
4 answers

How to unlock my surfacce duo

I have got a surface duo from Amazon and was instructed to submit unlock request via ATT website. But I didn't get any result from ATT after trying for several times. How can I solve the problem? Thanks!

Surface | Surface Duo | Safety and security
asked 2024-07-19T23:55:57+00:00
Anonymous
1 answer

My surface Duo fingerprint sensor stopped working

My fingerprint just stopped working. I tried deleting & rescanning, but it won't even go that far. My phone is up to date with updates.

Surface | Surface Duo | Safety and security
asked 2023-11-12T03:26:51+00:00
Anonymous
1 answer

Finger print sensor stopped working

Finger print sensor stopped working, mobile having heating issues

Surface | Surface Duo | Safety and security
asked 2024-07-29T05:56:04+00:00
Anonymous
1 answer

Surface Dou - Fingerprint hardware not available

I think after this latest update, my Duo's fingerprint just stopped working. The error i get is "Fingerprint hardware not available" any idea what i can do to get it working again?

Surface | Surface Duo | Safety and security
asked 2021-05-21T20:18:35+00:00
Anonymous
2 answers One of the answers was accepted by the question author.

Why my surface duo phone fingerprint does not work, it keep Saying enrolment wS not completed

Hello, when I turn off my surface duo phone, whenever I try to turn it on, I have to do factory reset otherwise I can not open it. There is just black screen. And fingerprint doesn't work also. A d I can not see any apps on homepage. Is that because of…

Surface | Surface Duo | Safety and security
asked 2023-06-23T11:20:24+00:00
Anonymous
9 answers One of the answers was accepted by the question author.

Surface Duo, asking for lost PIN after factory reset

I forgot what my PIN was and now cannot get in to the phone. Performed factory reset per other suggestions, but it asking for my previous PIN, which I don't know, hence the reset. 

Surface | Surface Duo | Safety and security
asked 2021-05-01T04:08:47+00:00
Anonymous
1 answer

Fingerprint not working on SURFACE DUO 2

After updating to Android 12- My DUO 2 Fingerprint suddenly stopped working and doesn't show anymore in the settings/lock options. I wrote to customer service they told me to clean the Fingerprint/power button but didn't work, I reset the phone still not…

Surface | Surface Duo | Safety and security
asked 2025-01-14T23:32:04+00:00
Anonymous
1 answer

Need 2nd phone to work with Microsoft Authenticator.

I have a Surface Due 2 phone with the Microsoft Authenticator app installed. I have been using it for about a year and it works great. I also have a separate work phone (I'm self employed) and would like to have the Microsoft authenticator app on my…

Surface | Surface Duo | Safety and security
asked 2023-03-09T20:32:49+00:00
Anonymous
2 answers

About FCC ID

Hi, I want to know the FCC ID number of Surface Duo. Can you help me?

Surface | Surface Duo | Safety and security
asked 2021-02-02T13:22:40+00:00
Anonymous
2 answers

Asking abour Microsoft Surface Duo [COD Country of origin] aka Manufacturing Factory

Hi I have searching all over around the internet about which country or factory that product Microsoft Surface duo is out. China or USA ? Thanks ZLT Myanmar

Surface | Surface Duo | Safety and security
asked 2020-09-08T11:44:20+00:00
Anonymous
3 answers

Surface Duo 2 Calling 911 at Random?!!

My Surface Duo 2 has recently started an alarming new behavior. When I have it plugged in to Android Auto in the car and I receive a text message, it will sometimes start a random phone call with an unknown number! I never hear anything except a couple…

Surface | Surface Duo | Safety and security
asked 2022-11-10T18:08:31+00:00
Anonymous
2 answers

Formal complaint

How do I put a formal complaint into Microsoft support?

Surface | Surface Duo | Safety and security
asked 2024-07-15T13:42:22+00:00
Anonymous
1 answer

The fingerprint scanner on my surface duo 2 has stopped working abruptly. How to get it started again - I switched it over to SAFE MODE and it still didn't work

The fingerprint scanner on my surface duo 2 has stopped working abruptly. How to get it started again - I switched it over to SAFE MODE and it still didn't work

Surface | Surface Duo | Safety and security
asked 2024-10-01T08:00:12+00:00
Anonymous
3 answers One of the answers was accepted by the question author.

Recovering/resetting Surface Duo pin

I recently purchased a Surface Duo and set it up. However, i have now forgotten my PIN and cannot get into the Surface Duo. Is there any way of recovering or resetting the PIN from outside the Surface Duo?

Surface | Surface Duo | Safety and security
asked 2021-03-15T12:34:01+00:00
Anonymous
1 answer

Android notification has no option to approve for private account in Microsoft Authenticator

Without "approve" option in the notification , it is impossible to approve the login having only a galaxy watch with you. It was definitely possible before, for a few years. Now notification comes, but only with an option "show on…

Surface | Surface Duo | Safety and security
asked 2022-08-06T13:14:44+00:00
Anonymous