965 questions with Surface | Surface Book | Power and battery tags

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0 answers

I do not recognise a Guest checkout order number

Guest checkout G order number on an inactive company credit card - Is it possible to identify the delivery name ? - Thanks

Surface | Surface Book | Power and battery
asked 2025-08-26T09:12:33.38+00:00
James Henderson 0 Reputation points
1 answer

surface book 2 - batteries replacement

how should I proceed to replace the batteries of my surface book 2?

Surface | Surface Book | Power and battery
asked 2025-07-13T17:27:50.8666667+00:00
Lotfi ESSAKALLI 0 Reputation points
answered 2025-07-13T18:15:42.2833333+00:00
nobuko c 116.2K Reputation points Independent Advisor
7 answers

Surface Book 3 with 4k 60 monitor lag?

I purchased the i7 surface book 3 with nividia GPU and was surprised that the iris chip was running the external 4k monitor and not the nvidia. Can't get that when the machine is plugged in, but oh well... My issue is that I have been experiencing…

Surface | Surface Book | Power and battery
asked 2020-09-22T15:41:53+00:00
Anonymous
4 answers

Surface Book 2 shut down and will not turn on

My surface book 2 suddenly stopped working - cold, mid-keystroke - and it will not power up. I’ve tried to soft and hard boot it using the power & vol + method and managed to manually detach the clip board, attempt to power up that system…

Surface | Surface Book | Power and battery
asked 2018-10-14T21:54:13+00:00
Anonymous
3 answers

Overheating Surface Book 512GB i7

Has anyone out there been experiencing overheating problems with their i7 Surface Book? I bought a new Surface Book 512GB i7 in August 2017 for about $2,700. Used for both personal and business it runs 95% of the time via a Surface Dock and external…

Surface | Surface Book | Power and battery
asked 2020-06-08T20:56:06+00:00
Anonymous
3 answers

Should surface AC adapters be recalled?

The acrid smell of burning plastic woke me up; it took a few seconds to register my time/space bearing after which I started unplugging everything… The power adapter was plugged in but not connected to any device, i.e. it was not charging anything. The…

Surface | Surface Book | Power and battery
asked 2023-05-09T17:33:31+00:00
Anonymous
1 answer

Significant battery drain despite shutdown

Hi, I have surface book2. Lately battery drain is unusual. it is draining despite machine is shutdown. Is there a way we can shutdown completely that doesnt drain battery ? 2020-09-1808:22:14ActiveAC100 %79,970 mWh09:05:00Connected standbyAC100 %79,970…

Surface | Surface Book | Power and battery
asked 2020-09-19T10:54:36+00:00
Anonymous
1 answer

Surface Book 2 Won't Charge

My Surface Book 2 won't charge - I've done the command prompt steps Restart Surface Diagnostic tool (didn't run completely d/t battery issue) Uninstall battery driver(s) Restart Command Prompt - battery report I'm assuming my batteries are cooked?

Surface | Surface Book | Power and battery
asked 2024-12-08T16:50:06+00:00
Anonymous
6 answers One of the answers was accepted by the question author.

Why does CPU-Z not run on Surface Book?

The latest version of CPU-Z hangs at 27% every time while attempting to start.  Why would this happen?

Surface | Surface Book | Power and battery
asked 2015-10-31T11:58:09+00:00
Anonymous
3 answers

Surface Book 2 Overheating in Tablet Mode

I was running Photoshop on my Surface Book 2 in Tablet mode with a stylus.  The computer began to overheat and there was a lag in the program and then the program crashed. A couple of times.  I was not running anything else. I've only had this computer…

Surface | Surface Book | Power and battery
asked 2019-03-17T05:12:27+00:00
Anonymous
7 answers

Surface Book 2 charger sparks and smoke, tech support abandoned me

Hi community, One day when I connected my charger to my Surface Book 2, it produced sparks, smoke, and burning smells. Immediately removing the charger, it was clear that the charging port was fried. I got in touch with tech support. Chat based support…

Surface | Surface Book | Power and battery
asked 2020-06-20T15:57:01+00:00
Anonymous
2 answers

Which power supply

What power supply for surface book 3. 13.5 screen 32GB ram How many watts? 65 102 127

Surface | Surface Book | Power and battery
asked 2023-03-23T22:15:16+00:00
Anonymous
1 answer

My 2 in1 computer battery is not charging

Hello. I am having a problem with my battery one not charging at all. I have the tablet plugged in and it charges battery its battery but not the computer battery. I have looked up on here and I have only found one response to basically my question but…

Surface | Surface Book | Power and battery
asked 2024-07-01T10:24:02+00:00
Anonymous
2 answers

Surface Book 2 won't charge

Hi Mu surface book 2 was perfectly ok until recently it stopped charging. Both batteries show 0%. No lightening symbol, charger has light, and I tried 2 different chargers and issue was the same. When I turn it on, it works from 2 secs to 5 mins and…

Surface | Surface Book | Power and battery
asked 2024-07-30T03:20:00+00:00
Anonymous
4 answers

Battery of Surface Book 2 Not Charging - Both with Main Charger and USB-C One

Greetings, Around a month ago, my Surface's magnetic pin-based charger (the main one) stopped working. It wasn't charging from the keyboard side, but I didn't check the tablet part. After checking out the charger and what was wrong with it I found out…

Surface | Surface Book | Power and battery
asked 2023-09-15T13:03:04+00:00
Anonymous
1 answer

Delete key don't work

My surface book delete key doesn't work anymore I try connect and disconnect DAC but It was useless

Surface | Surface Book | Power and battery
asked 2020-10-17T09:43:55+00:00
Anonymous
5 answers

Surface Book 2 Battery Wear

Okay so I've had my SB2 for a few months now and I've been using the device pretty heavily since first getting it. It's mostly on charge while doing gpu&cpu intensive tasks like gaming, photo editing and video editing/rendering. My problem here is…

Surface | Surface Book | Power and battery
asked 2018-11-22T17:52:35+00:00
Anonymous
14 answers

Surface Book 3 BSOD - Secure Kernel Error

I just got my SB3 and have been experiencing BSOD's with some frequency.  Each time I get the same error report - Secure_Kerner_Error I am on the latest software/hardware version (Sept 2020 firmware), I have a pretty vanilla setup nothing special at this…

Surface | Surface Book | Power and battery
asked 2020-09-08T11:29:40+00:00
Anonymous
8 answers

Surface Book 3 Won't Charge Through Base and Won't Use Battery 2

Hi, I have a issue regarding my Surface Book 3. It currently won't charge through the base and won't use battery 2. When it is attached to the base, it detects battery 2 and can show the percentage of battery 2, but never displays battery 2 as "in…

Surface | Surface Book | Power and battery
asked 2021-05-04T00:02:28+00:00
Anonymous
0 answers

Battery dies quickly and also malfunctions without power supply

If computer not plugged in battery source doesn’t start properly. Loses power quicker I just want to see where I can repair it. Where to take it because Microsoft has not been helpful at all

Surface | Surface Book | Power and battery
asked 2025-01-01T18:11:54+00:00
Anonymous