129 questions
129 questions with Microsoft Advertising | Billing and payments | Billing queries tags
7 answers
Investigating an Unknown Microsoft Subscription Charge on Credit Card
A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-08-22T03:19:19.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 20%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Craig Alfano - Powerhouse
0
Reputation points
answered 2025-08-25T23:11:41.22+00:00
Craig Alfano - Powerhouse
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Obtaining W9
Hello All IRS regulations require that we issue 1099 forms to certain companies and individuals. To accurately prepare these forms, the IRS requires that we obtain and maintain form W-9 for all our vendors. Please provide a copy of your w-9 as soon as…
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-07-25T19:01:17.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 80%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Brandon Lloyd
10
Reputation points
accepted 2025-07-29T13:55:05.96+00:00
Brandon Lloyd
10
Reputation points
1 answer
My company needs a copy of Microsoft W-9.
My company needs a copy of Microsoft W-9. Please send as soon as possible. I sent an email to Collections and it was returned.
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-07-24T18:41:08.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 86%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jennifer Henry
0
Reputation points
edited the question 2025-07-24T19:37:20.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 30%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Jefferson
155
Reputation points Microsoft External Staff
Moderator
1 answer
Ads being turned back on after an update
I had an ad account that was synced with my google ads, but not to my knowledge - even though I paused my MS ads, because google was running ... Microsoft un-paused my ad .. and then sent me a bill for ads I didn't even know were running !!!!!!! Has this…
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-07-04T18:19:21.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
edward goeters
5
Reputation points
edited an answer 2025-07-04T20:04:45.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Shaynne
0
Reputation points Microsoft External Staff
Moderator
1 answer
How do I stop advertising charges?
I closed my store and still getting charged for advertising. I need to shut that down but can't find where to do it. I would like to remove my credit card as well and can't find where to do that either. Need step by step instructions on how to get…
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-04-25T06:08:50+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
Fetch Monthly advertising billing invoices using API
Dear Microsoft Support Team, I am writing to request your assistance in fetching invoices from Microsoft Advertising using the API. Despite having reviewed the available documentation, I am experiencing challenges in successfully implementing the API…
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-04-23T10:20:50+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Microsoft W-9
Hello, Please provide me a copy of your most recent W-9 to update our records.
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-01-28T04:03:20+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
I received the following email requesting payment to retain a Tenant ID - is it a scam?
This is a copy of the message.
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-10-16T22:13:43+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
3 answers
Blocked Account After Payment Decline
Hello, Microsoft Ads couldn't charge our card (which we were using for 3+ years). The error message was "Your bank institution declined the payment". We tried to pay the balance 100+ times but the same error message was displayed. We…
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-09-27T13:49:28+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Bing and manage account billing
My Bind Ads Manager account keeps getting $50 paychecks monthly from my debit card automatically. I need to deactivate this. It does so even without my balance being $0. If I cannot deactivate this, how can I delete my manager account? I deleted all my…
Microsoft Advertising | Billing and payments | Billing queries
asked 2020-04-07T15:01:59+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
Unknown charge
I just got charged 250 dollars even on my debit card. It says Microsoft ADS Microsoft way RTI. What is this, I don’t have any subscriptions or recent ordered or charges listed when I logged into my Microsoft account.
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-07-22T17:55:56+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
4 answers
Account blocked after setting up payment method
Hello, I created my account on September 8 , on September 11 I spoke with the chat to ask some questions about configuration and other things. I talked to Bridgette. On September 14 I spoke again with the chat and spoke with Vin, I had doubts about…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-09-16T00:46:07+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Why am I permanently banned from Microsoft Ads for a payment issue?
I did business with Microsoft Ads for 4 years, spending approximately $65k per year on pay per click ads. When I closed down my business, the email the account was tied to became inactivate. Apparently, I had a $50 balance that was unpaid. I attempted to…
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-09-01T03:33:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
Microsoft taking money without consent
I recently listed a campaign in Facebook. Microsoft decided because I'd connected my Facebook to then automatically run the campaign on Bing. I've actually not run a campaign with MS since September 2021. But randomly they took out £100 for this…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-03-14T13:49:14+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Unable to add funds through bank tranfer (india)
I am unable to send money on the microsoft's bank account in order to add funds to my account through wire transfer. Every time I make payment the payment fails with error "payment declined due to risk policy" . I have also tried sending from…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-06-05T16:15:39+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Please provide Microsoft Ireland Operations tax residency certificate for 2024 and 2025
Please provide Microsoft Ireland Operations tax residency certificate for 2024 and 2025
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-03-18T14:32:23+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
GST/HST Business Number
Hello, I have a registered business account under my personal name. Microsoft is asking for a GST/HST business number. Which I don't have, so I would like to know if I can simply provide my social insurance number. Can someone please let me know. Thanks
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-07-26T16:52:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Wire transfer issue, unaware to rule I transferred money by tagging Account name instead of manager account name and also not included "prepay" in last
Since this is new for me, unaware of rule I transferred money by tagging Account name instead of manager account name and account no instead of manger account number and also not included "prepay" in last. Now what will happen to my money will…
Microsoft Advertising | Billing and payments | Billing queries
asked 2020-07-14T12:04:47+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
Should we be paying VAT?
Since Brexit, should we be paying VAT on Microsoft ads billing?
Microsoft Advertising | Billing and payments | Billing queries
asked 2021-03-29T12:03:39+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Unbereichtigte Geldabbuchung vom Bankkonto / Unauthorized money debit from bank account
Aus meinem Bankkonto wurde unberechtigt ein Betrag vom €500.00 abgebucht unter der Name "Microsoft Advertising". Ich habe mit Microsoft Advertising nichts zu tun. Die Abbuchung war nicht authorisiert, für eine Dienstleistung die ich NIE in…
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-08-01T05:54:41+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous