Unable to Access Azure Portal – MFA Not Sending Code to Authenticator App
Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me. I had previously set up MFA with the Microsoft Authenticator App on my phone. When I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID

Graph API: Cannot access external content
Our Microsoft Tenant has a service account ("Service", ******@email.com) with a OneDrive that external users share folders to from their OneDrive (and SharePoint). We created an App Registration for our service account to access content from…
Microsoft Security | Microsoft Graph
Authenticator passwords missing.
I logged in and nothing but OTP available. All of my passwords are missing. I saw someone else posted the same problem today. Any ideas? Is it a glitch or did Microsoft delete them and I'm forever SOL?
Microsoft Security | Microsoft Authenticator
I'm the admin of my company's Microsoft 365 account and can't sign in because my phone, which had the Microsoft Authenticator app for two-step verification.
Dear Microsoft Support Team, I am the global admin for my company's Microsoft 365 tenant and am currently locked out of my account due to a damaged phone, which hosted my Microsoft Authenticator app for two-step verification. I no longer have access to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Deleting or getting back access to my azure account
I did not use my Azure account in a while and tried to use it again but I have some kind of three factor authentication problem. Passkey works, but then I get asked for third factor (mobile app/TOTP). I dont have access to these (anymore?). I can…
Microsoft Security | Microsoft Entra | Microsoft Entra ID

Azure "Mobile Phone" attribute on user profile is not being properly updated from our HRIS Saas platform (Rippling)
We have an HRIS SaaS platform (Rippling) we are using to update our Azure user Profiles. All the information is correctly updated from our HRIS platform to Azure user profiles except for the "Mobile Phone" attribute. For some reason the…
Microsoft Security | Microsoft Entra | Microsoft Entra ID

How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator?
I have a Microsoft Office Business Basic account. I am the only admin using ******@prsreview.com Recently, I got a new phone and lost access to my Microsoft Authenticator app. Now, every time I try to log in on Azure, Microsoft asks for a verification…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
microsoft live account and xbox gamepass account was deleted
Hi. I need help recovering my microsoft live and my xbox gamepass account. My account was hacked and someone added a different recovery email on it whenever I try to login to my xbox app. When I also login using the same email or phone number on…
Microsoft Security | Microsoft Identity Manager
How to reset Yubikey Security Key now that I have a Windows Home User Account
I have been using a Yubikey 4 Security Key for three years in conjunction with a 'local user' account on my HP Windows 11 laptop. I recently purchased a Yubikey 5 NFC to work with both my laptop and my Pixel mobile phone. In attempting to follow the…
Microsoft Security | Microsoft Authenticator
I am unable to access azure portal(portal.azure.com) using Microsoft account
Hello, I am unable to access azure portal using Microsoft account. Showing authentication error as request sent to my authenticator (phone app) but I couldn't receive it to approve. Please suggest any solution to access the portal
Microsoft Security | Microsoft Entra | Microsoft Entra ID

Issues Syncing Entra ID users to local AD.
Getting this error and need help resolving. EntrySynchronizationSkip Result Skipped Description The Group 'e72211b9-77a4-4755-bac2-33a49f7b5747' will be skipped due to the following reasons: 1) This object is not assigned to the application. If you did…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Unable to open .rpmsg files with Microsoft Purview Information Protection viewer
Hello everyone, I'm facing an issue trying to read an encrypted message and would appreciate your guidance. ... Summary of the Issue: I received an encrypted message (.rpmsg file) in Gmail. I am unable to open it either through the web-based "Read…
Microsoft Security | Microsoft Purview
My account name was changed and I didn't change it
Hello, I don't know why my name on here was changed to craig jennings on my login screen. I did not change this and don't know why it would have changed.
Microsoft Security | Microsoft Identity Manager
Someone created a microsoft account using my email & I saw the request for code How do I stop them?
I do not have a microsoft account using my gmail but today I started getting emails that was showing a digital code for a password reset so I decided to logon myself and finished the process of getting the password changed to prevent the unknown creator…
Microsoft Security | Microsoft Identity Manager
Bitlocker Network Connection Issues on Dell Inspiron 7706
Hello, I have a Dell Inspiron 7706 2n1 laptop purchased back in 2021. On Monday night, a screen appeared on my laptop asking for a bitlocker recovery key. I finally figured out what was asking, put in the 48 digit code I have, but then it said unable to…
Microsoft Security | Microsoft Authenticator
What has happened to my passwords in Authenticator all I have on the now is Authenticator home and Verified ID's No passwordsis
What has happened to my passwords in Authenticator all I have on the now is Authenticator home and Verified ID's No passwords. I did not delete any passwords in Authenticator it just changed
Microsoft Security | Microsoft Authenticator
Stuck in MFA loop for Entra admin sign-in: “Enter the code displayed in the Microsoft Authenticator app” but no push & no code
hI, I’m unable to sign in to the Microsoft Entra admin center / Azure portal due to enforced MFA. The sign-in flow asks for Microsoft Authenticator approval, but I’m not receiving any push notification and the app does not show a 6-digit code for this…
Microsoft Security | Microsoft Authenticator
Resetting old pc with windows 10 for resale without using my microsoft account
I want to sell my old laptop (Toshiba Satellite with a factory reset to Windows 10 from the device). I've completed a full reset on the Toshiba (choosing to remove everything and just reinstalling Windows 10) and all seems to have gone well, arriving at…
Microsoft Security | Microsoft Identity Manager
Conditional access for international travel
Is there a way to set up conditional access to prevent non-US IP addresses from logging into a domain, but allowing the exception of a user traveling abroad for a set period of time? Or is there a better way to prevent unauthorized access from non-US…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
How do I prevent the virus scan failed error on MS Edge when trying to install Google Chrome
I bought a new laptop and it came loaded with WIN 11 and MS Edge. I want to use Google Chrome instead. When I browse over to Google and try to download the setup .exe file for Chrome, I get a 'virus scan failed' error and it blocks the download. I am…