10,135 questions
0 answers
How to I receive codes to the Microsoft Authenticator again
My Microsoft Authenticator app suddenly decided to stop working! 🥺 When I try to sign into anything, I do not receive codes. I tried everything, different ways to sign in, saying I didn't have my authenticator etc. The image attached appears after…
Microsoft Security | Microsoft Authenticator
asked 2025-08-28T21:14:18.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 36%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sarah Manning
0
Reputation points
edited the question 2025-08-28T21:15:12.3966667+00:00
Sarah Manning
0
Reputation points
0 answers
How do I retrieve my security key that I had saved before the Security Authenticator policy update.
Since I changed mobile devices, my ordeal began in not being able to access my app insurance account because I did not have the key Microsoft provided me in the key authenticator.
Microsoft Security | Microsoft Authenticator
10,135 questions
asked 2025-08-28T21:14:58.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 67%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
€@®£Ø§ ŘM
0
Reputation points
asked 2025-08-28T21:14:58.7466667+00:00
€@®£Ø§ ŘM
0
Reputation points
1 answer
How do I remove "unknown" placeholder from sign out screen
I'm only requiring a email address to create a External ID account. How do I remove the "unknown" placeholder above the email address on the sign out screen. Also, how do I remove this from the bottom of the email? Privacy Statement Microsoft…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2025-08-28T18:38:01.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 50%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENO%3C/text%3E%3C/svg%3E)
Nathan Overbey
0
Reputation points
commented 2025-08-28T21:06:45.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Burkholder
0
Reputation points
1 answer
MFA reset / Locked out of Global Admin account
Hello Microsoft Support Team, I’m the only Global Administrator for the tenant: [xxxxxxxx.onmicrosoft.com]. I am locked out of the admin account: [@xxxxxx.onmicrosoft.com] due to an MFA issue – the Microsoft Authenticator app is stuck in a loop and no…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
asked 2025-08-14T02:43:37.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 42%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Abdul Raop Amran
5
Reputation points
commented 2025-08-28T20:53:20.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 26%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Janůš Tomáš (146027)
0
Reputation points
0 answers
Unable to select Encryption method for DLP policy
I am editing a DLP policy in Purview. I cannot change the encryption option by clicking on the dropdown menu - it is greyed out. If I create a new policy, I cannot select an encryption method at all. I have the Compliance Administrator role activated.…
Microsoft Security | Microsoft Purview
1,733 questions
asked 2025-08-21T19:40:50.0566667+00:00
Mitch Silberstein
40
Reputation points
commented 2025-08-28T20:48:41.81+00:00
Mitch Silberstein
40
Reputation points
1 answer
I'm having a problem logging in with MFA. "Verify your identity Sorry, we're having trouble verifying your account. Please try again. View details"
I am having problems logging in to my Office365 account (different email address than the one that I'm using to access this portal). More specifically, MFA is failing. I recently lost my Microsoft Authenticator app due to a broken smartphone, so I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
asked 2025-08-28T05:06:53.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 7.000000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Maarten D
0
Reputation points
answered 2025-08-28T20:37:10.1+00:00
Raja Pothuraju
32,395
Reputation points Microsoft External Staff
Moderator
2 answers
Azure "Sing-in failed" (tenant has been blocked due to inactivity)
Hi, I‘ve got „Sign-in failed“ error. Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
asked 2025-07-30T05:00:38.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIV%3C/text%3E%3C/svg%3E)
Igor Vilghelm
0
Reputation points
commented 2025-08-28T20:15:03.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 39%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Federico Lugetti
0
Reputation points
0 answers
How to change name on a specific Enterprise App?
Our client has an Enterprise Application: EDX A user in our organization has a preferred name she wants to keep for entire SSO and Microsoft account.{ Since EDX is a training application, she wants her legal name to be displayed ONLY in the SSO app.…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 2%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
Devices missing as location in DLP policy
Hello, Please i need your help on this issue. Devices missing as location in DLP policy. I have been using Endpoint DLP for many months now and created several policies that target "Devices" as the location in my DLP policy. This week when…
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud Apps
asked 2025-08-28T16:08:13.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rita Rita
65
Reputation points
edited the question 2025-08-28T19:54:15.0366667+00:00
Raja Pothuraju
32,395
Reputation points Microsoft External Staff
Moderator
1 answer
Adding tenable.io connector to Microsoft Sentinel
I am trying to connect tenable io connector to my Sentinel instance. I have followed the steps and provided the access key and other information requested. I can see in my resource group that everything was successfully deployed with app insight and…
Microsoft Security | Microsoft Sentinel
1,309 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 51%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
0 answers
Cant Access Azure Environments
I have a whole set of Azure resources on a common tenant and everything was working fine until I was added as a user to an outside companies PowerBI resource to review data. Ever since then I have a hard time logging in because Azure thinks I am trying…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
asked 2025-08-28T18:16:34.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E6%3C/text%3E%3C/svg%3E)
69427637
0
Reputation points
edited the question 2025-08-28T19:51:24.69+00:00
Raja Pothuraju
32,395
Reputation points Microsoft External Staff
Moderator
0 answers
how to change language from french to english on authenticator
My microsoft authenticator is displaying french. How do i change it to english
Microsoft Security | Microsoft Authenticator
10,135 questions
asked 2025-08-28T19:35:21.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 69%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Eric Lindner
0
Reputation points
asked 2025-08-28T19:35:21.5166667+00:00
Eric Lindner
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Created an AVD but cannot connect using Entra ID username.
I've created an AVD, but cannot login using the Entra ID username. So far here were my troubleshooting steps. I'm able to connect using a local admin account. Within AVD, when I go to settings>Access Work or School>, I see that it is indeed…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Getting Error: PERMISSION DENIED, Error Code: 800A0046 related to Powershell.exe. Thoughts on what I might try to correct this?
Had a malware attack which has apparently affected the Windows Powershell.exe. Following is what I continue to get with my virus/malware protection software (I have tried multiple softwares): Threats Blocked          Powershell.exe (get this 5 times…
Microsoft Security | Microsoft Defender | Other
107 questions
asked 2025-08-28T18:18:07.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 96%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Curham
0
Reputation points
answered 2025-08-28T19:03:57.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 25%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michele Ariis
4,505
Reputation points MVP
0 answers
Unable to Access Microsoft Authenticator
I recently changed to a new phone after my previous one broke. Unfortunately, I can no longer access the Microsoft Authenticator app that was set up on my old device. At the moment, I am stuck in a loop: I know my username and password, and I can log in…
Microsoft Security | Microsoft Authenticator
10,135 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 92%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
1 answer
Error: (27001) ErrorCode=,Connector Exception: Configuration file conf/ModelBridgeList.xml is invalid
We are encountering the following error when attempting to create a new Oracle scan in Microsoft Purview: Error: (27001) Connector Exception: Configuration file conf/ModelBridgeList.xml is invalid Context: We already have an existing Oracle connection…
Microsoft Security | Microsoft Purview
1,733 questions
asked 2025-07-23T14:32:55.7366667+00:00
Carson Souza
5
Reputation points
commented 2025-08-28T18:53:20.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 61%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Americo Santos
0
Reputation points
1 answer
Account restore with 2fa
Hello, I lost access to my old email. I no longer have an alternative email or phone number. How do I recover my email with 2FA protection enabled?
Microsoft Security | Microsoft Authenticator
10,135 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 66%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Admin account 2FA Error Code 399287
I am the only global admin and the only one with access to the admin account for my company. Anytime I try to log in to my admin account for office license management It asks to verify my identity through SMS (I had never set up authenticator on this…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,742 questions
asked 2025-08-27T21:34:09.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alessandro Marchio
0
Reputation points
commented 2025-08-28T18:20:16.67+00:00
Alessandro Marchio
0
Reputation points
0 answers
Perdà los códigos de mis cuentas en la app Authenticator
Hola, perdà mi telefono y tenÃa asociado mi cuenta de facebook en la app de Microsoft authenticator, no tengo una copia de seguridad de mis cuentas, y ahora no puedo acceder a mi Facebook debido a que me pide el código de doble factor de autenticación.…
Microsoft Security | Microsoft Authenticator
10,135 questions
asked 2025-08-28T18:18:18.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Eliecer Enrique Jaraba Aguas
0
Reputation points
asked 2025-08-28T18:18:18.81+00:00
Eliecer Enrique Jaraba Aguas
0
Reputation points
0 answers
Office 365: Unable to Access Email After iphone Authenticator Migration (Error Code 399287)
To reconfirm my mail credentials MS authenticator login is required. But, I moved to a new iPhone unaware of the backup / account export option, it was off on my old phone. Tried everything, like going back to my old Iphone, enabling cloud backup etc et…
Microsoft Security | Microsoft Authenticator
10,135 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)