13,713 questions
13,713 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags
1 answer
Accepting a Family Share invitation when the share recipient already has a 365 account.
My sister has a personal 365 account, and I'd like to have her join my Family sharing account, as we're both paying for two separate 365 accounts. She has a lot of files in OneDrive that she doesn't want to/can't lose.I just want to double check with…
Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-08-29T01:43:52.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 30%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEV%3C/text%3E%3C/svg%3E)
Egon Votrubec
0
Reputation points
edited an answer 2025-08-29T03:36:31.92+00:00
Craig Long
14,350
Reputation points
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Local folders disappeared or are empty when OneDrive has them backed-up/sync mode enabled.
We have enabled OneDrive to back-up & sync our doc, pictures & desktop folders so we can use them on 3 different devices. In FileExplorer these folders are now moved to the new OneDrive folder (C:\Users.......\OneDrive\Documents\Documents) The…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 22%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
0 answers
OneDrive Deleted Everything and I Can't Find Anything
Okay so! I was going through deleting files to clear up space on the computer, and noticed Microsoft OneDrive was taking up most of it. So I deleted the backed up files that were on there. Little did I suspect that would cost me EVERY FILE I HAD. It took…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-29T00:42:13.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 37%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nox Hamilton
0
Reputation points
asked 2025-08-29T00:42:13.32+00:00
Nox Hamilton
0
Reputation points
3 answers
Family subscription is opening the personal OneDrive
I was using the personal M365 subscription earlier and now I have moved to the family subscription shared by my partner. The issue is, if I want to use the OneDrive from scratch then it switches back to the personal OneDrive and still shows my saved…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-07-28T13:00:24.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 31%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richa Sinha
0
Reputation points
edited a comment 2025-08-28T20:40:42.1733333+00:00
Craig Long
14,350
Reputation points
Volunteer Moderator
5 answers
How do I get rid of the new slideshow on Onedrive photos? My memories from this day is now horrible, I need the slideshow to stop.
I did not ask for this new horrible slideshow and I WANT TO BE ABALE TO STOP IT AND GO BACK TO THE PREVIOUS VIEWING OF PHOTOS WITH THE COMMON MONTH & DAY THROUGH THE YEARS?
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-16T21:01:38.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 19%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nora Doerder
10
Reputation points
answered 2025-08-28T18:17:01.7566667+00:00
Nora Doerder
10
Reputation points
2 answers
Why is OneDrive deleting files and creating temp files despite good connectivity? This is a recent issue.
I have recently experienced OneDrive creating temporary Word and Excel files and then removing the original file from the relevant OneDrive directory. This has resulted in lost work and I have to retrieve the file then make a new working file. Internet…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-28T03:42:33.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Matt D
0
Reputation points
answered 2025-08-28T14:01:09.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 90%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carlo Luna
640
Reputation points
Independent Advisor
1 answer
Unable to view thumbnail for photo (JPEG or PNG) and video (MP4) in OneDrive dekstop
Hi, I was unable to see the thumnail for photo (JPEG or PNG) and video (MP4) few months ago. This issue never fix until now. I had been google and also ask chatgpt how to solve this, their solution didn't help too. Micrsoft please fix this issue ASAP,…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-27T02:38:57.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 21%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
chong aik yong
0
Reputation points
commented 2025-08-28T06:23:31.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
TiNo-T
4,920
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
why is my PC recycle bin full of tens of thousands of "onedrive" files
OneDrive is a nightmare: been spending days attempting to repopulate my PC with files synced to OneDrive. I thought, like many others, that I was merely backing up the files, not sending them to the cloud. In attempting to get them back to my PC, my…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 66%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Problem connecting to one drive
When I try to open my Personal Vault I get the message "Problem Connecting to One Drive" Error code: 0x8004de40. I am able to access my other One Drive files. I have tried all of the web and You Tube solutions but still have the issue. **Moved…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-27T02:05:58.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Barbara Fox
20
Reputation points
edited the question 2025-08-27T23:27:33.5266667+00:00
Craig Long
14,350
Reputation points
Volunteer Moderator
10 answers
Can't select multiple photos in One Drive
I've always been able to select multiple photos in One Drive simply by clicking the circle in the upper right hand corner of the photo. Today, no dice. I also tried holding down the control key but that didn't work either. I click and select one photo.…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-18T16:58:22.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sam A
60
Reputation points
commented 2025-08-27T17:58:11.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jouko Kuisma
0
Reputation points
1 answer
How do I get MS Technical Support to honor committments to contact me?
On two and perhaps three occasions MS Chat Agents have informed me they have escalated the issues I have presented to a higher level and I can expect a call from a more qualified agent to resolve the issue at an agreed upon time. I have never received a…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-27T16:46:14.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jim Parker
0
Reputation points
answered 2025-08-27T16:46:14.6266667+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
How do I find my OneDrive Personal CID?
I am unable to locate my OneDrive Personal CID. When I login from web browsers (i.e. Edge, Chrome), it does not show a cid as instructions from various resources state. It only shows "?view=1"
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-07-31T15:43:00.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jason Clarke
20
Reputation points
commented 2025-08-27T12:49:27.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 3%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jill Amador
0
Reputation points
2 answers
June 2025 Microsoft OneDrive File Path/Name Length Limit Change Deleted my Videos and Reverted my Word Documents to old Versions, all without telling me
Roughly a couple months ago when I was saving an image from the web to my computer, it said the file path was too long and the image had to be renamed. However I could not rename or even delete the image. Then out of the blue OneDrive desynched and…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-07-29T05:30:20.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 74%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Hayden Macpherson
0
Reputation points
edited the question 2025-08-26T22:51:41.16+00:00
Hayden Macpherson
0
Reputation points
1 answer
unable to view ONE DRIVE in file explorer Windows 11 PRO
I am unable to view ONE DRIVE in the file explorer on WINDOWS 11 PRO. App is downloaded, but it does not populate in FILE EXPLORER
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-26T21:13:57.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 85%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gary Lochte
0
Reputation points
edited an answer 2025-08-26T21:24:07.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
54,995
Reputation points MVP
Volunteer Moderator
5 answers
Downloading files from Onedrive to local pc and keeping the dates files were originally created intact
I managed to loose some files on my laptop which had fortunately previously been synced to OneDrive. I successfully downloaded them from OneDrive to my local laptop but found that all dates are now set to the day of download. How do I download the…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-22T19:23:59.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 28.999999999999996%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jacqueline Moore
0
Reputation points
commented 2025-08-26T20:42:47.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
1,685
Reputation points
Independent Advisor
1 answer
OneDrive display
I have only 1 OneDrive account registered but 2 identical OneDrive show on my laptop. How to clean it and keep 1?
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-26T05:39:02.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 53%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Cindy Loan Pham
0
Reputation points
answered 2025-08-26T11:09:44.36+00:00
Stefan Blom
310.3K
Reputation points MVP
Volunteer Moderator
1 answer
how do i open one drive to delete some files/photos
HI. i would like to open one drive and look at photos/files that i would like to delete. I have many i probably do not need. I can only see what is on my current computer. but my one drive is getting full and i do not want to purchase more storage. So…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-25T20:28:45.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mary Cruz
0
Reputation points
edited the question 2025-08-26T04:55:57.46+00:00
Craig Long
14,350
Reputation points
Volunteer Moderator
1 answer
One Drive Storage
Good afternoon, Microsoft Community. Lately, I've been having a lot of trouble with my OneDrive storage. I have deleted unwanted files and have also emptied my recycle bin. I don't want to have to keep paying $1.99 a month for extra storage space. Is…
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-25T19:34:20.5466667+00:00
veve
0
Reputation points
edited the question 2025-08-26T04:52:12.6866667+00:00
Craig Long
14,350
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Double charged for additional storage in OneDrive
Accidentally, I paid twice for additional storage in OneDrive. One charge is the monthly plan and the other charge was for one year. Microsoft billed me for both. Refund, please?
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
asked 2025-08-25T16:38:52.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 15%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Cathy Pierstorff
20
Reputation points
answered 2025-08-25T18:58:16.0533333+00:00
Cathy Pierstorff
20
Reputation points
1 answer
Multiple files not downloading in OneDrive
When I select multiple files in OneDrive they are downloading in a Zip file but files are not exported. Error message is "Sorry, there was a problem downloading some files from OneDrive. Please try again."
Microsoft 365 and Office | OneDrive | For home | Windows
13,713 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 33%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)