Help with Migrating Microsoft Ads (Bing UET) Pixel to Shopify Customer Events
Dear Microsoft community, As part of Shopify’s ongoing deprecation of the Additional Scripts section, we are currently upgrading our client’s store to utilize the Thank You & Order Status pages. In light of this, we are migrating all manual pixel…
Microsoft Advertising | Reports | Universal event tracking
How to fix Import Issue from Google Merchant Center to Microsoft Merchant Center
I have imported my campaigns from Google into Microsoft ads. The email both accounts are setup with along with the Super Admin for Google Merchant center is the same across the board. When I go to import I get this error: You don't have the permission to…
Microsoft Advertising | Microsoft Merchant Center | Feed management
Cannot fetch ShoppingSettingFeedLabel
Hi, I'm using the php client library for Microsoft Ads API. I want to see shopping campaigns, and the feedLabel that is configured in that campaign. When fetching campaigns, I use the `'GetCampaignsByAccountId()' call where the Request has a property…
Microsoft Advertising API
Unable to login after Entra ID tenant migration
We have migrated a client into a new Entra ID tenant. All Microsoft Ads users are no longer able to login using their work account after the migration. The login is successfully redirected to the correct tenant for authentication. The user receives the…
Microsoft Advertising | Accounts, profiles, and login | Users and permissions
Microsoft Ads Suspension Error - Review Request
I am writing regarding the suspension of my Microsoft Advertising account (Account ID: *****3UZ5), which I understand has been closed due to an “egregious policy violation.”, but I believe was made in error. I kindly request the policy team take a look…
Microsoft Advertising | Accounts, profiles, and login | Account access
Investigating an Unknown Microsoft Subscription Charge on Credit Card
A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?
Microsoft Advertising | Billing and payments | Billing queries
Do you know if it’s possible to send GA4 eCommerce events from server-side GTM to Microsoft Ads (UET) for conversion tracking, and if so, what’s the best way to set it up?
Hello everyone, I need some help understanding how to implement Microsoft Ads conversion tracking with server-side GTM. Currently, we’re using client-side tracking with the UET tag, but we want to move everything to server-side tracking. In sGTM, I don’t…
Microsoft Advertising API
How to disable AutoEvent?
How to disable AutoEvent? For example:AutoEvent_outbound_click, AutoEvent_add_to_cart
Microsoft Advertising | Other
Invalid Client data. Check the SOAP fault details for more information.
Tracking ID - 79faefb5-dd64-4173-b4ec-c10d6db23b50 Timestamp - 2025-08-20T17:18:23.625249983Z Could you help me understand the reason behind this issue?
Microsoft Advertising API
Currency is fixed to USD during account creation, unable to select JPY
Hello, I'm trying to create a new Microsoft Advertising account in Japan, but the currency is automatically set to USD and I can't change it to Japanese Yen (JPY). Here is what I've already checked: My Microsoft account country/region is set to Japan. …
Microsoft Advertising | Other
I started delivering ads yesterday, but the impressions, clicks, etc. have not changed from 0.
I started delivering ads yesterday, but the impressions, clicks, etc. have not changed from 0. The "Status" column in the "Campaigns," "Ad Groups," "Ads," and "Keywords" tables shows…
Microsoft Advertising | Ad delivery | Missing ads
Invalid Client Data Error for CombinationPerformanceReportRequest in Bing Ads API
Encountering an error after sending a CombinationPerformanceReportRequest using the BingAds-PHP-SDK. The SOAP request is as follows: <?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope…
Microsoft Advertising API
Conversions tracked incorrectly at Microsoft Bing Shopping Campaign
Hello, since 1 week this campaign is running actively. I can see clicks and conversions are tracked at the statistics. But the conversions are incorrect. my account id ******** campaign: **** when i look at the products level report, filtered by…
Microsoft Advertising | Ad performance | Performance improvement
Help With Microsoft Ads Suspension Issue
On 5th April 2024 I created a Microsoft ads account for my business. I received this email at 11.59am ‘Thank you for submitting your information to create a Microsoft Merchant store for homerehabequipment.com. We are manually reviewing your information,…
Microsoft Advertising | Advertiser identity verification | Verify as a business
Conversion Pixels
Hi there, Campaign ID's 1******, 1****** & 1****** run dates Jul & Aug 2025 all have conversion pixel ID's 1****** or 1****** assigned. To date no conversions have been recorder. The client has confirmed and rechecked set of the pixels. Is AdSure…
Microsoft Advertising | Other
Microsoft Advertising - Microsoft Audience Network (Rampant Click Fraud)
I have recently created several Search campaigns, seeking to take advantage of the Linkedin Profile Targeting option for better performance over what we have seen using Google Ads, only to find our Campaign budgets immediately consumed (in less than 30…
Microsoft Advertising | Ad delivery | Audience placements
UNABLE TO PURCHASE XBOX GIFT CARD WITH MY ACCOUNT... HOW CAN I FIX THIS??
Hello i have been trying for hours to buy a digital xbox gift card and when i try to put it in my cart it says I cant add it because im already at my limit even though I have never bought from there before. error code CV: CASMicrosoftCVfa8142f9.0.43 …
Microsoft Advertising | Other
Bing Ads API: Error Code 650052
We are following documentation , but when we try to Request User Consent, we get the following error message AADSTS650052: The app needs access to a service ('https://ads.microsoft.com') that your organization 'xxx-xxx-xxxx-xxxx' has not…
Microsoft Advertising API
ListItemIds is empty when AccountPlacementExclusionList is recreated
Hello, We are trying to use Ads API to manage AccountPlacementExclusionList in an account, we are able to call all needed methods with success, but there is one case when it does not work right, we do not get item id when we recreate item in a list: we…
Microsoft Advertising API
I have been trying to run the Microsoft ads for a month. I have successfully imported the merchant data from Google Merchant. The campaign is not getting any impressions even though there is enough budget.
I have been talking to the Microsoft tech team for a few weeks, but they have not been able to help me either. The main problem is that the Microsoft merchant automatically changes the target country to the USA. I would like to offer my products in…