53 questions with Surface | Surface Duo | Install and update tags

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13 answers One of the answers was accepted by the question author.

Surface Duo screen cast broken following update

Hello Everyone. Been rocking this Surface Duo since day one. Through the updates the screen casting has had various issues for me, but yesterday Mar, 1 2022 an update has virtually broken this feature on my device. My Duo is an ATT unit, no issues…

Surface | Surface Duo | Install and update
asked 2022-03-03T14:36:37+00:00
Anonymous
1 answer

Case [PII removed] seems to have fallen by the wayside. What can I do to get resolution to this issue?

Case [PII removed] seems to have fallen by the wayside. What can I do to get resolution to this issue?

Surface | Surface Duo | Install and update
asked 2022-05-10T01:46:19+00:00
Anonymous
9 answers

Outlook won't open Office Attachments

I use my phone for personal as well as with my organization. I have outlook set up with my organization email - enforced with InTune. Phone won't allow install of Excel and Word - only "Office". I can use Office to open files on OneDrive and to…

Surface | Surface Duo | Install and update
asked 2021-08-17T22:34:21+00:00
Anonymous
1 answer

Surface Duo 2 cannot update (couldn't update, installation problem)

Build number 2021.806.220 Android version 11, Android security update August 5, 2021

Surface | Surface Duo | Install and update
asked 2024-11-04T18:26:13+00:00
Anonymous
19 answers

Surface Duo - Fingerprint reader not working

Any idea how to get the fingerprint reader working? Out the box the fingerprint sensor below the power button is not registering fingerprints. Perhaps the sensor is a dud. I tried restarting...powering down...powering up...nothing seems to work.

Surface | Surface Duo | Install and update
asked 2020-09-10T20:59:14+00:00
Anonymous
2 answers

Excel on Surface Duo

When will Excel be available for the Surface Duo??  The ability to access Excel files on something marketed as a productivity device would be important.

Surface | Surface Duo | Install and update
asked 2021-03-12T04:24:40+00:00
Anonymous
1 answer

Is Microsoft giving up on Surface line? No duo3... Any new products coming??? Is Microsoft going under?

Is Microsoft giving up on Surface line? No duo3... Any new products coming??? Is Microsoft going under?

Surface | Surface Duo | Install and update
asked 2024-01-18T16:32:17+00:00
Anonymous
10 answers

Price Reduction within 60-days of Purchase

I just saw that the Microsoft store reduced the price of the Surface Duo by $200.  Microsoft has a policy that if you purchased the phone within 60-days, they'll refund you the price difference of the reduction.

Surface | Surface Duo | Install and update
asked 2020-10-23T16:20:03+00:00
Anonymous
1 answer

Surface Duo eSIM is gone after update to Android 12

Hi, my Surface Duo eSIM is gone after android 12 update and i notice the IMEI is changed adn it becomes the same imei as the NANO SIM. any idea hwo ti can happen ? and how to retrieve it ? also anywqay i can get the SIM 1 unlocked ?

Surface | Surface Duo | Install and update
asked 2023-07-12T09:11:41+00:00
Anonymous
3 answers

Surface Duo: can no longer launch Edge on each screen

Since a recent update I have lost the ability to have an instance of Edge on each screen. Attempting to launch a second just shifts the "original" instance to the other screen. If I want side by side viewing of two web pages I have to use a…

Surface | Surface Duo | Install and update
asked 2021-09-27T22:31:05+00:00
Anonymous
7 answers

Where will the surface Duo be manufactured? Hopefully not China.

I am interested in the Surface Duo but I avoid buying products made in China. I dont mind Korea or any of our allies but not China. Can you tell me where the Duo will be built so I can decide what my next device will be.

Surface | Surface Duo | Install and update
asked 2020-03-06T18:59:42+00:00
Anonymous
1 answer

New Surface Duo unable to install new updates on setup... Kindly help resolve this without the use of Computer. My computer not currently available

New Surface Duo unable to install new updates on setup... Kindly help resolve this without the use of Computer. My computer not currently available

Surface | Surface Duo | Install and update
asked 2024-08-30T10:21:12+00:00
Anonymous
1 answer

Volume down button on My Original Surface Duo not working after upgrade latest firmware

After upgraded to latest firmware sometimes the volume down button didn't work even i tried to reboot the system or factory reset the system but sometimes its work well after a few hours and become a useless function again. anyone faced the same problem…

Surface | Surface Duo | Install and update
asked 2021-11-22T15:46:23+00:00
Anonymous
1 answer

Surface Duo Couldn't update Installation problem

New Surface Duo out of the box will not install update. Added ATT Sim and got past the setup, installed several apps but it will not install the update which is required for company use.

Surface | Surface Duo | Install and update
asked 2023-03-17T14:41:51+00:00
Anonymous
2 answers

surface duo three

PLEASE can you release the surface duo 3 (at least a beta or a preview?) you've already done some bad changes that exploding on the internet like skype being removed and 3d paint and windows 10? you literally said that it was the last version? really at…

Surface | Surface Duo | Install and update
asked 2025-05-09T10:44:31+00:00
Anonymous
4 answers

WFD Service Screen Mirroring

Recently, I got a Surface Duo the other day and everything was fine until this WFD Service Screen Mirroring has shown up in my notifications. I have done everything, but the factory reset and it still is not removing it from notifications. I do not know…

Surface | Surface Duo | Install and update
asked 2020-12-09T00:39:15+00:00
Anonymous
1 answer

Unable to download recovery imeg

Unable to download the recovery imeg 900601595165 The serial number is on the side of the device not the sim

Surface | Surface Duo | Install and update
asked 2024-09-07T09:26:16+00:00
Anonymous
10 answers

will the windows 11 be paired with surface duo

Will the upcoming windows 11 support the surface duo and finally that device will start functioning as intended?

Surface | Surface Duo | Install and update
asked 2021-06-21T01:15:58+00:00
Anonymous
3 answers

Surface duo is now an unsecured device I have to consider excluding from use

Dear Microsoft, I am hoping that you do read this, take this matter seriously and respond appropriatley As we have a Surface Duo within our establishment it has come to my attention that since March 30 2023 there has been no security update, even…

Surface | Surface Duo | Install and update
asked 2023-05-07T09:22:26+00:00
Anonymous
4 answers One of the answers was accepted by the question author.

Surface Duo 2 - Can't Update Android Version

Hi, Just acquired Surface Duo 2 in Europe, started it and seems like everything is working fine, except the fact that it is saying about avaialble Android Update 3.21GB, but after downloading it, the device is not able to install it. Getting those error…

Surface | Surface Duo | Install and update
asked 2023-03-06T19:11:18+00:00
Anonymous