2,027 questions
4 answers
What to do? Recovery key not available and reset not working in recovery environment!?
For some reason, my MS Surface Pro X just started in Recovery Environment. It asks for the Recovery Key. My Microsoft Account doesn't list a recovery key for the device. Question 1: Can Microsoft locate the recovery key for the device? It must be…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
1 answer
I have a snapdragon x 12 core windows surface with a 16gb ram using ARM64. I want to know whether I can use serum the music plugin. They have a new version out too so I want to see if this is compatible.
I have a snapdragon x 12 core windows surface with a 16gb ram using ARM64. I want to know whether I can use serum the music plugin. They have a new version out too so I want to see if this is compatible. I have noticed some plugins work for my music…
Surface | Surface Laptop | Performance and maintenance
1,144 questions
asked 2025-08-28T19:14:20.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yash Sooknah
0
Reputation points
answered 2025-08-28T20:24:24.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Edward Schlobohm01
845
Reputation points
Independent Advisor
1 answer
External monitor not working, Surface Laptop Go and Surface Dock 2
I have a 1st gen Surface Laptop Go that I purchased refurbished from Amazon. I am using it with a Surface Dock 2 to an Alienware AW2724DM monitor via USBC to display port. All other functions from the dock work (Power, USB, & Network) but the monitor…
Surface | Surface Laptop | Display and screen
1,112 questions
asked 2025-08-26T17:08:43.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 46%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
David Zavah
0
Reputation points
edited a comment 2025-08-28T20:20:33.91+00:00
Rez
855
Reputation points
Independent Advisor
17 answers
“Battery Limit” removed from UEFI, but now only charges up to 50%
“Battery Limit” mode has been removed from the UEFI on my Surface Pro (11th edition) and it still only charges up to 50 %. It seems last week there was an update (firmware update?) and the system still seems to be enforcing the 50 % limit automatically…
Surface | Surface Pro | Power and battery
2,309 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 14.000000000000002%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 30%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 11 camera issue on sign in from sleep/hibernation - "Couldn't turn on camera - please sign in with PIN"
Hello I have been having this issue for a while now. I have a Surface Pro 11. I put my laptop head down to the keyboard for it to sleep/hibernate. When I lift the head back up, two things happen: the screen appears for log in, my camera light is on but…
Surface | Surface Pro | Sound and camera
603 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 65%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
4 answers
Surface Pro X presents blue screen requesting BitLocker key. Enter it and follow options but unit will not recover or allow reset. Next steps?
Suddenly my Surface Pro X presented the BitLocker screen. I provided it and got to several diagnostic options that I followed in succession as outlined on MS site, all without success. What should I be doing to resolve issue and get back to bootable…
Surface | Surface Pro | Display and screen
3,248 questions
asked 2025-08-26T21:30:28.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 75%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWF%3C/text%3E%3C/svg%3E)
Walt Foley
0
Reputation points
answered 2025-08-28T16:38:09.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 72%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Scott Vanek
0
Reputation points
2 answers
Surface Pro 7 Need Battery Bank
My daughter has a Surface Pro 7 and when she starts University next week she is going to have 4 classes twice a week. She is concerned that her battery only will last for 2 classes. We are looking into getting a battery Bank to recharge for the other 2…
Surface | Surface Pro | Power and battery
2,309 questions
asked 2025-08-27T22:19:07.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 89%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Malcolm Martin
0
Reputation points
answered 2025-08-28T16:25:06.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bruce (SqlWork.com)
79,526
Reputation points
Volunteer Moderator
1 answer
surface tablet too glitchy!!!!!
incredibly sloooooooowwwww. cant take it. vlc is glitchy and freezes. want to go back to previous versions. had surface 7 before, so much better. great battery life is useless for this experience. try to project via hdmi cutting out every couple of…
Surface | Surface Pro | Display and screen
3,248 questions
asked 2025-08-28T02:39:21.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 79%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
CLAUDIO REY
0
Reputation points
answered 2025-08-28T14:08:07.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
1,310
Reputation points
Independent Advisor
0 answers
BITLOCKER CAN NOT CONNECT TO NETWORK
When I started my device, it prompted me for my BITLOCKER recovery ID. after inputting, the system indicates diagnosing, then attempts to connect to network. After a brief time system says cant connect and sets a timer for 30 mins. I have tried…
Surface | Surface Pro | Safety and security
623 questions
asked 2025-08-26T16:55:12.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tom A
10
Reputation points
commented 2025-08-28T11:45:41.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Trista McAdow
0
Reputation points
1 answer
Surface laptop 7th edition business - Intel - Slow Windows Updates
Hi. Does anyone have issues with Windows Updates taking forever to install on the new Surface laptop or Surface Pro - 7th Edition Intel versions ? They seem to take ages. For example, I'm currently downloading KB5063878 and it's taking forever but this…
Surface | Surface Laptop | Performance and maintenance
1,144 questions
asked 2025-08-21T16:03:13.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 21%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jason Brown
0
Reputation points
commented 2025-08-28T11:20:51.34+00:00
Jason Brown
0
Reputation points
0 answers
Sending device back to Microsoft through support, but need clarity on process
Hello, got a Microsoft Surface Laptop 7th Edition, and it has stopped working with a year, it is under warranty. The key issue is it will not turn on. The windows logo keeps flashing but it will not turn on. I have tried all trouble shooting from MS…
Surface | Surface Laptop | Performance and maintenance
1,144 questions
asked 2025-08-28T11:02:17.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Ruhie Kumar
0
Reputation points
asked 2025-08-28T11:02:17.4566667+00:00
Ruhie Kumar
0
Reputation points
2 answers
Wireless & Bluetooth adapters dissappear after disconnecting docking station
Something very strange has started happening in the last few weeks with our new Surface laptop Microsoft Surface Laptop Copilot+ PC for Business - 7th Edition - AI Ready - 13.8" - Qualcomm Snapdragon X Elite - X1E-80-100 - 32 GB RAM - 1 TB SSD It is…
Surface | Surface Pro | Network
828 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 32%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
0 answers
Need EDL files for Surface Duo 2
Stuck in bootloader (fastboot) menu. Initially was able to get to the recovery menu and tried to sideload via adb the image file downloaded from Microsoft. When I rebooted it went into a bootloop and will not go into recovery menu. Since I did not unlock…
Surface | Surface Duo | Operating system
42 questions
asked 2025-08-27T15:09:20.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 43%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Perry
0
Reputation points
asked 2025-08-27T15:09:20.1866667+00:00
James Perry
0
Reputation points
0 answers
Is there any Microsoft authorized agent in Nepal?
I need a new keyboard for my Surface Pro 6. It was brought to me by one of my friends some years ago.
Surface | Accessories | Surface mice and keyboards
556 questions
asked 2025-08-27T14:22:13.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 84%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhupendra Nirajan
0
Reputation points
asked 2025-08-27T14:22:13.8433333+00:00
Bhupendra Nirajan
0
Reputation points
1 answer
Audio doesn't work on new Surface laptop
I have a Surface laptop for business 7th edition. I plug it into a docking station via USB-C which goes to my KVM. My Surface has speakers and my KVM has external speakers plugged into it. I can't get the Surface's speakers to work at all, but the…
Surface | Surface Laptop | Sound and camera
219 questions
asked 2025-08-26T21:20:33.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 9%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kihilind
0
Reputation points
answered 2025-08-27T14:21:26.19+00:00
Harold Milan
1,310
Reputation points
Independent Advisor
2 answers
where i can service my surface book 3 in Cochin, India?
BLUE SCREEN ERROR, SWITCHING OFF FREQUENTLY WHILE WORKING. HEATING ISSUE
Surface | Surface Book | Performance and maintenance
376 questions
asked 2025-08-26T10:43:12.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 6%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Joseph K A
0
Reputation points
commented 2025-08-27T14:21:02.74+00:00
Joseph K A
0
Reputation points
1 answer
Keyboard not connecting to Microsoft surface pro
keyboard used to work perfectly fine. restarted the tablet. Keyboard no longer working. Disconnected and reconnected the keyboard as well.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-26T15:48:40.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 12%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sreya Khan
0
Reputation points
commented 2025-08-27T13:56:55.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
1,580
Reputation points
Independent Advisor
1 answer
Problem connecting keyboard with Surface Pro 8 when the keyboard is magnetised
I have problem connecting keyboard with Surface Pro 8 when te keyboard is folded and magnetised to the pad. However, when it is not magentised it works fine.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-27T11:52:41.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HM
0
Reputation points
answered 2025-08-27T13:54:18.4+00:00
Edward Schlobohm01
845
Reputation points
Independent Advisor
0 answers
Does the surface laptop 7 13.8 inch support eGPUs?
I’ve had my surface laptop 7 for more than a year now. I love it and it got me through my last semester of college. I’ve been into playing more video games recently and saw that I could buy an eGPU to help with the performance on games. I’m not super…
Surface | Surface Laptop | Performance and maintenance
1,144 questions
asked 2025-08-27T12:33:32.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sean Lingat
0
Reputation points
asked 2025-08-27T12:33:32.0166667+00:00
Sean Lingat
0
Reputation points
0 answers
I want my refund for a canceled order
I made 2 orders for a Surface Pro when I only needed one. So I canceled the orders/items I didn't need and waited for my products to arrive. My keyboard arrived, and I'm now waiting for the Surface Pro, but my bank account was still charged the full…
Surface | Other
1,204 questions
asked 2025-08-27T03:10:00.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Angel Gonzalez
0
Reputation points
asked 2025-08-27T03:10:00.2033333+00:00
Angel Gonzalez
0
Reputation points