1,204 questions
0 answers
I want my refund for a canceled order
I made 2 orders for a Surface Pro when I only needed one. So I canceled the orders/items I didn't need and waited for my products to arrive. My keyboard arrived, and I'm now waiting for the Surface Pro, but my bank account was still charged the full…
Surface | Other
asked 2025-08-27T03:10:00.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Angel Gonzalez
0
Reputation points
asked 2025-08-27T03:10:00.2033333+00:00
Angel Gonzalez
0
Reputation points
11 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,204 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 76%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
Surface 3 generic broadband adapter
I have a code 37 for generic broadband adapter. Basically I need to find out the imei number of my tablet. My serial number is 117589453252. What are all the details of my device & how to fix the code 37? By the way I installed the AT&T 4g…
Surface | Other
1,204 questions
asked 2025-08-19T11:00:01.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HeyItsChrisninskiOrderOfLightCommand
0
Reputation points
answered 2025-08-20T02:04:17.3966667+00:00
HeyItsChrisninskiOrderOfLightCommand
0
Reputation points
1 answer
How can i run a windows 7 program on a surface x 13.8
I need to install Microsoft Money 99 from my disk onto my new windows Surface x 13.8 I ran the installed trouble shooter set to windows 7 and it said it had made changes and it said to test the program but I could not get it to run.can anyone help?
Surface | Other
1,204 questions
asked 2025-08-05T03:24:59.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 89%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tony Martin
0
Reputation points
answered 2025-08-20T01:31:13.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
25,591
Reputation points MVP
1 answer
Microsoft Surface OverHeat
I am experiencing an issue with my Microsoft Surface Pro device. It frequently overheats and, when this happens, both external monitors connected to it shut down unexpectedly. Could you please advise on what may be causing this problem and what steps I…
Surface | Other
1,204 questions
asked 2025-08-19T14:26:16.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 57.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Leticia Bonomo
0
Reputation points
answered 2025-08-19T14:32:36.52+00:00
ppavle
3,860
Reputation points
Volunteer Moderator
2 answers
Putting old Paint 3D program file package onto tablet from flash drive
I will ONLY use Paint 3D for drawing. Yes I know it’s not in the store anymore. But I have a PC-ready downloadable program file on a flash drive that has worked to put on a PC that doesn’t already have it. Here’s the issue though. My PC (which is very…
Surface | Other
1,204 questions
asked 2025-08-18T11:30:19.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alyssa99
0
Reputation points
edited an answer 2025-08-18T15:01:47.2166667+00:00
Barb Bowman
78,580
Reputation points MVP
Volunteer Moderator
1 answer
Can't log in to old surface tablet
I am having trouble signing in to an old surface tablet I haven't used in years. I keep getting the warning that I am using an old password, even after changing my password.
Surface | Other
1,204 questions
asked 2025-08-11T15:59:11.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Robert Smart
0
Reputation points
answered 2025-08-11T16:38:06.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
1,685
Reputation points
Independent Advisor
1 answer
How do you talk to a Msft rep when your account was charged and you need to dispute charges? A real person and not links to links.
How do you talk to a Msft rep when your account was charged and you need to dispute charges? A real person and not links to links.
Surface | Other
1,204 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 85%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
1 answer
warranty on surface power supply purchased Dec 2024
Need warranty information on microsoft surface power supply purchased in December 2024
Surface | Other
1,204 questions
asked 2025-08-04T02:21:29.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 13%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sheila McDonough
0
Reputation points
answered 2025-08-04T13:22:21.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
1,310
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
how to speak to a person in support
how can i speak to someone in customer support? Its about a surface laptop still in warranty.
Surface | Other
1,204 questions
asked 2025-07-30T13:43:53.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lee, Charles
20
Reputation points
accepted 2025-07-30T15:43:21.6166667+00:00
Lee, Charles
20
Reputation points
1 answer
Can't access my Surface RT which has also been removed from My Devices
I've recently tried to log into my surface RT which i thought I found a use for but it is not accepting any password. Then I found that it also is no longer on My Devices list on my Microsoft account!?
Surface | Other
1,204 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 86%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
1 answer
Looking for a Surface Hub 3 quick start guide
Hi. I am looking for a quick start guide for the new Surface Hub 3 (2s Migration). Can someone please tell me if one is available?
Surface | Other
1,204 questions
asked 2025-07-24T00:45:24.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 75%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robert G. Zapatero
0
Reputation points
commented 2025-07-24T15:12:00.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JANSHER
855
Reputation points
Independent Advisor
2 answers
Surface type over keyboard stopped working
Why has my surface type over keyboard suddenly stopped working after installing Samsung TV mirror casting software
Surface | Other
1,204 questions
asked 2025-06-20T02:30:55.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Teddy Cole
0
Reputation points
edited the question 2025-07-24T00:35:26.79+00:00
Alison A
2,195
Reputation points Microsoft External Staff
Moderator
1 answer
Surface hub gen 3-can you do screen casting and see the teams splash page at the same time?
I am trying to find out if on my new Surface Hub Gen 3 that is running Teams: Can I see the Teams meeting schedule splash page while I am Casting from a separate laptop at the same time? I would like to be able to start a Teams meeting while…
Surface | Other
1,204 questions
asked 2025-07-23T20:10:00.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 45%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Andrew Muniz
0
Reputation points
commented 2025-07-23T21:46:03.7666667+00:00
Jeric
1,685
Reputation points
Independent Advisor
3 answers
Smart Card readers that work with Windows Surface ARM laptop
I am looking for a smart card reader that will work on a Windows Surface ARM laptop?
Surface | Other
1,204 questions
asked 2025-07-21T15:52:28.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA5%3C/text%3E%3C/svg%3E)
AntonioTrindade-5082
0
Reputation points
commented 2025-07-21T23:04:01.09+00:00
AntonioTrindade-5082
0
Reputation points
1 answer
Message 'slow charging use a higher watt charger'
The charger, supplied with the new surface laptop has stopped working and shows the above message, and the external screen is also no longer powered from this unit
Surface | Other
1,204 questions
asked 2025-07-20T05:42:50.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 76%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John Alexander
0
Reputation points
commented 2025-07-20T06:38:24.51+00:00
John Alexander
0
Reputation points
0 answers
Arc mouse not working
Had an issue with the battery on my surface (expanding) so had it replaced at a Microsoft approved dealer. Brought it home and now my arc mouse is not working. Went through all of the trouble shooting steps - system says all drivers are up to date and…
Surface | Other
1,204 questions
asked 2025-07-07T18:07:21.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Toni Farrow
0
Reputation points
commented 2025-07-16T16:30:38.89+00:00
JANSHER
855
Reputation points
Independent Advisor
1 answer
Order sent back to sender, but still "Return in progress" after 2 mons
• On May 22, 2025, I placed an order (Microsoft Surface Touchpad) that never arrived, so it was automatically returned to the sender (in the screenshot). I requested a refund through the Microsoft Store. • On June 12, 2025, I called a live agent in…
Surface | Other
1,204 questions
asked 2025-07-15T11:23:02.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Jinlong Yu
0
Reputation points
answered 2025-07-15T14:53:26.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
1,580
Reputation points
Independent Advisor
4 answers
Surface Pro 11 Citrix Workspace App Protection Error
hi I just bought a surface pro-11 to access citrix workspace for work purposes. I am not able to launch citrix and the 'app protection' error kept popping up. please help on how to resolve this issue. i saw others have asked the same question but…
Surface | Other
1,204 questions
asked 2025-07-13T13:58:02.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 49%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LIL
5
Reputation points
answered 2025-07-14T17:53:09.48+00:00
Barb Bowman
78,580
Reputation points MVP
Volunteer Moderator
4 answers
why did i get a microsoft surface se laptop without the microsoft store and i dont have a way to get it please help i dont have any of the apps i need to get it back please help.
so i bought a laptop unboxed and it started up after i set it up it didnt have the microsoft store and i have no way to get it back i also have none of the apps i need to get it back please help me
Surface | Other
1,204 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 81%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)