429,661 questions with Microsoft 365 and Office-related tags

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Missing Files in the Learn Files Course Materials for MO 310

Hi, I can't seem to find all the files referenced in the project files documents in the course materials for the MO-310 exam. The PowerPoint practice files seem to be missing. Where are they? I accessed the course materials for the MO 310 from this…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2025-08-28T19:35:03.9933333+00:00
Angela Ip 60 Reputation points
commented 2025-08-28T21:27:25.08+00:00
Angela Ip 60 Reputation points
1 answer

Different SharePoint banners for users in the same organisation

Hi, One of my colleagues has a different SharePoint banner compared to the rest of the organization. This banner is not impacting this user's ability to access and use SharePoint. It is just a cosmetic difference. Me and most of the others in the…

Microsoft 365 and Office | SharePoint | For education | Windows
asked 2025-08-27T22:57:15.2566667+00:00
Nishanth Chakkere Ramesh 490 Reputation points
commented 2025-08-28T21:25:43.5733333+00:00
Nishanth Chakkere Ramesh 490 Reputation points
1 answer

Microsoft Word has run into an error that is preventing it from working correctly.

I am getting the following error message with Microsoft Word. How do I fix this issue? Microsoft Word Were sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to…

Microsoft 365 and Office | Other
asked 2025-08-28T20:44:30.55+00:00
Jeff McCown 0 Reputation points
answered 2025-08-28T21:24:21.3433333+00:00
Ferdinand Nanalig 23,375 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

My 365 is not activating, please help

My 365 is not activating. Please help. I keep getting error message I need help accessing my account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-27T23:25:36.84+00:00
Elaine Moreno 0 Reputation points
answered 2025-08-28T21:23:00.3366667+00:00
Igor Leyko 102.4K Reputation points Independent Advisor
2 answers

This file can't be previewed because of an error in the Excel Preview Handler

This file can't be previewed because of an error in the Excel Preview Handler

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-08-26T21:32:34.53+00:00
EL 0 Reputation points
answered 2025-08-28T21:21:05.2466667+00:00
Hani-N 2,080 Reputation points Microsoft External Staff Moderator
2 answers

How to track premium payments in Microsoft Access?

Hello! I'm a bit new to Access and I've hit a speedbump. Background: I'm essentially trying to replace our current system with Access. I've gotten pretty far, just need to finish up a premium tracker and claim payment tracker. The goal: right now, I'm…

Microsoft 365 and Office | Access | For business | Windows
asked 2025-08-28T19:03:13.5533333+00:00
Jenine Sparacino 0 Reputation points
answered 2025-08-28T21:17:08.3933333+00:00
Tom van Stiphout 39,986 Reputation points MVP Volunteer Moderator
1 answer

How to sort my Family plan.

I have a family plan with me as the organiser / owner / bill payer etc. and one child. I want to remove the child from the family plan but when I click remove, it says only the account organiser can remove the child. How do i fix this? There are only us…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-28T19:45:56.15+00:00
Stephan Medhurst 0 Reputation points
answered 2025-08-28T21:13:28.3433333+00:00
Jeronimo Fuerte 16,785 Reputation points Independent Advisor
1 answer

Online word (free version) will not open documents. But I can open them on my phone

Hi, I've created some documents on line using word. I have the free version. I have tried to reopen them and i'm getting an error message. I've tried three different browsers - firefox, chrome and safari. I've cleared the cache and cookies. I've…

Microsoft 365 and Office | Word | For home | iOS
asked 2025-08-28T18:05:13.6033333+00:00
Kelly 0 Reputation points
commented 2025-08-28T21:05:56.8033333+00:00
Kelly 0 Reputation points
1 answer One of the answers was accepted by the question author.

First Names cannot be added in Outlook People

I have a new laptop. I exported my contacts from Outlook on my old Windows 10 computer. When I import them into Outlook on Windows 11, about half of the first names are missing. So I went back and cleared the mapping of fields in the export process in…

Microsoft 365 and Office | Other
asked 2025-08-28T19:32:35.9466667+00:00
Blaine Comeaux 20 Reputation points
accepted 2025-08-28T20:54:17.4266667+00:00
Blaine Comeaux 20 Reputation points
3 answers

Family subscription is opening the personal OneDrive

I was using the personal M365 subscription earlier and now I have moved to the family subscription shared by my partner. The issue is, if I want to use the OneDrive from scratch then it switches back to the personal OneDrive and still shows my saved…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-07-28T13:00:24.0933333+00:00
Richa Sinha 0 Reputation points
edited a comment 2025-08-28T20:40:42.1733333+00:00
Craig Long 14,350 Reputation points Volunteer Moderator
4 answers One of the answers was accepted by the question author.

Excuse me: How can I download OneNote software separately on my Win10? I am currently using WPS for work, but I still use OneNote for taking notes in my studies outside of work.

I want to download this software individually without OfficeUp. How should I download it?

Microsoft 365 and Office | OneNote | For business | Windows
asked 2025-08-17T15:33:06.39+00:00
Nuyoah Ry 25 Reputation points
commented 2025-08-28T20:36:01.4366667+00:00
Craig Long 14,350 Reputation points Volunteer Moderator
2 answers

Problem with Excel on Android 15. Loosing connection of an excel sheet which is connected to start screen

Hi, since a month after an update a connection of an excel sheet will be lost every time after using the sheet. The icon of the sheet will be grayed. Every time I have to activated the connection to the start screen new. Earlier this works very fine. The…

Microsoft 365 and Office | Excel | For home | Android
asked 2025-08-28T15:56:26.4366667+00:00
Charly Fesenbeckh 0 Reputation points
answered 2025-08-28T20:31:14.0866667+00:00
Katerina-N 890 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How do I calculate call center "service level 45 seconds" Q1 SLA "weighted average" please

How do I calculate call center "service level 45 seconds" Q1 and Q2 SLA "weighted average" please. I need these weighted averages for Q1 and Q2 highlighted in green. Not certain if my calculations are correct but I do know that the…

Microsoft 365 and Office | Excel | For business | Android
asked 2025-08-28T16:16:56.1966667+00:00
Carrie Ward 80 Reputation points
commented 2025-08-28T20:24:16.94+00:00
Ian-Ng 2,615 Reputation points Microsoft External Staff Moderator
3 answers

Unlawful debits on my bank card

I have been u lawfully debited by Microsoft on my bank account using a card that is not linked to my subscription service which means this constitutes fraudulant activity. This jeeds to be investigated and returned immediately. My bank advised due to the…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2025-08-08T20:27:20.0333333+00:00
Marilise Swart 0 Reputation points
commented 2025-08-28T20:24:13.48+00:00
Mrs Kay 0 Reputation points
2 answers

Microsoft planner is not working

Hi When i try and open Planner in SharePoint i get this error message Correlation Id: **** I had a temp work around by accessing my plans thorugh reminders in Outlook, but this has now thrown up its own issues - all my plans have seemingly now been…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2025-08-24T22:13:06.58+00:00
David Baron 0 Reputation points
edited a comment 2025-08-28T20:16:48.89+00:00
Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator
1 answer

Unable to open web OneNote notebooks from OneDrive on the Onenote desktop app

Hello all, Good to know: I am currently on the latest version of Windows 11 and running version 2508 of OneNote on Microsoft Business 2024. Summary of issue: I am able to edit individual notebooks using the web version, but can not edit or access the…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2025-08-28T19:24:41.55+00:00
Jasmine Bailey 0 Reputation points
answered 2025-08-28T20:16:44.03+00:00
Kai-L 2,345 Reputation points Microsoft External Staff Moderator
1 answer

I can't figure out what microsoft account i have that they keep charging my card for. I can't get a person to talk to. You would think the customer service would be better.

I can't figure out what microsoft account i have that they keep charging my card for. I can't get a person to talk to. You would think the customer service would be better. How do i get this to stop charging me?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-28T19:32:17.2366667+00:00
Jessie Godfrey 0 Reputation points
answered 2025-08-28T20:14:58.4233333+00:00
Adrian_A_ 4,475 Reputation points Independent Advisor
3 answers

Request for Refund and Support – Microsoft Copilot

Refund the additional £25 that you have taken from my bank account for Copilot - I do not have a subscription to this service and have not agreed to it, so you have no authority whatsoever to have charged for it. It is a service that I have not used and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-28T15:41:08.5066667+00:00
Crispin Murray 0 Reputation points
answered 2025-08-28T20:13:52.1366667+00:00
Katerina-N 890 Reputation points Microsoft External Staff Moderator
1 answer

Had enough trouble using 365 on ipad, now your shoving copilot etc on me.

I dont have a CHILD TAG but your system filled in online server—dont know what that even is BEEN USING 365 PERSONAL FOR MANY YEARS. Even before that for many years had MS for my windows computers!!!!!! Almost exclusively using word. Been asking…

Microsoft 365 and Office | Word | For home | iOS
asked 2025-08-28T12:22:07.16+00:00
virginnia winstead 20 Reputation points
answered 2025-08-28T20:10:03.44+00:00
Stefan Blom 310.3K Reputation points MVP Volunteer Moderator
1 answer

Macros stop working after forced break

Hi. I've tried searching for threads on my issue, but I haven't been able to find any, so forgive me if this is a repeat. For several months now, when I force a macro in Word to quit, I am no longer able to rerun the macro or, indeed, any other macro…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-08-28T18:53:09.5066667+00:00
Matthew Williams 0 Reputation points
answered 2025-08-28T20:04:39.21+00:00
Ruby-N 1,750 Reputation points Microsoft External Staff Moderator