2,027 questions
2,027 questions with Surface | Surface Pro | Performance and maintenance tags
4 answers
What to do? Recovery key not available and reset not working in recovery environment!?
For some reason, my MS Surface Pro X just started in Recovery Environment. It asks for the Recovery Key. My Microsoft Account doesn't list a recovery key for the device. Question 1: Can Microsoft locate the recovery key for the device? It must be…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
1 answer
Keyboard not connecting to Microsoft surface pro
keyboard used to work perfectly fine. restarted the tablet. Keyboard no longer working. Disconnected and reconnected the keyboard as well.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-26T15:48:40.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 12%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sreya Khan
0
Reputation points
commented 2025-08-27T13:56:55.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
1,580
Reputation points
Independent Advisor
1 answer
Problem connecting keyboard with Surface Pro 8 when the keyboard is magnetised
I have problem connecting keyboard with Surface Pro 8 when te keyboard is folded and magnetised to the pad. However, when it is not magentised it works fine.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-27T11:52:41.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HM
0
Reputation points
answered 2025-08-27T13:54:18.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Edward Schlobohm01
845
Reputation points
Independent Advisor
2 answers
Surface Pro 11 keyboard not detected
I purchased a Surface Pro 11 with Snapdragon 12 and a Surface Pro Keyboard. with pen On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-25T10:35:14.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 97%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mina
0
Reputation points
commented 2025-08-25T20:12:24.5766667+00:00
John Carl Nazario
1,580
Reputation points
Independent Advisor
1 answer
I can't get my CPU to load up. When I turn it on it comes up with an error.
When I turn on the cpu I get an error 0x00000001 serious start up problem. The keyboard is also unresponsive so I can't load into the BIOS. I took CPU to Microcenter support and they tried an external keyboard. Also unable to get to the BIOS. They…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-22T20:42:40.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 99%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
joseph Daly
0
Reputation points
answered 2025-08-25T14:51:55.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
1,310
Reputation points
Independent Advisor
1 answer
Surface pro 9 signature type cover suddenly stops working.
Did hard reboot, doesn't work in BIOS and tried everything software related. I think it might be hardware related. Please help!
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-25T03:44:10.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 39%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Anshuman Bisht
0
Reputation points
answered 2025-08-25T14:16:46.9066667+00:00
Harold Milan
1,310
Reputation points
Independent Advisor
1 answer
How to check if my Windows Surface Pro 8 is still under warranty?
I purchased a Windows Surface pro 1 year and 9 months ago. We did not open the package until this week because we were still using the Windows Surface 4. It came out of the package and doesn't boot up OR charge properly. How can I have this repaired,…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-24T19:02:27.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Thorpe, Lorna
0
Reputation points
answered 2025-08-25T13:37:17.2266667+00:00
John Carl Nazario
1,580
Reputation points
Independent Advisor
1 answer
Surface Pro 8- Keyboard stopped working
My keyboard on my Surface Pro 8 stopped working. I did get the keyboard to work for a few minutes but now the keyboard does not work.
Surface | Surface Pro | Performance and maintenance
2,027 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 94%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
1 answer
surface pro 11 type cover problem
I'm using a Surface Pro 11 ARM version. The Type Cover I've been using since the Surface Pro 9 doesn't have the Copilot button. When I connect the Type Cover to the device, the touchpad gets hot, not the screen. This doesn't happen all the time, but…
Surface | Surface Pro | Performance and maintenance
2,027 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 79%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Sistema operativo
Come posso sapere che sistema operativo è installato nel mio surface pro x?
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-24T08:21:25.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Stefano Menozzi
0
Reputation points
answered 2025-08-24T18:37:36.33+00:00
ppavle
3,860
Reputation points
Volunteer Moderator
0 answers
Surface Pro freezes at Windows startup
I have a Windows Surface Pro 8 that stopped responding just after entering Windows Desktop. I have sent the machine in for Warranty repair twice and it has been returned in the same condition both times. I have tried a fresh Windows 11 installed with no…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-23T20:29:00.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 22%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Michael Fuller
0
Reputation points
asked 2025-08-23T20:29:00.9466667+00:00
Michael Fuller
0
Reputation points
2 answers
Fix keyboard cover
Keyboard cover is not working. Have check pins and cleaned channel it plugs into. Out of options. Help thanks
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-22T20:12:25.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 97%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Cliff Taylor
0
Reputation points
commented 2025-08-23T12:54:21.8833333+00:00
ppavle
3,860
Reputation points
Volunteer Moderator
1 answer
KEYBOARD ISSUE IN SURFACE PRO 9
HOW TO CONTACT FOR SURFACE PRO 9 THERE WAS KEYBOARD ISSUE
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-19T09:03:24.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 99%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Soumya Ranjan Samal
0
Reputation points
commented 2025-08-21T16:39:25.9633333+00:00
John Carl Nazario
1,580
Reputation points
Independent Advisor
3 answers
Backlit keyboard
I've seen suggestions on turning on the backlit keyboard, using Fn and F7. That hasn't worked for me. How do I turn on my backlight for my keyboard?
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-16T15:25:53.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 2%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michael Teer
0
Reputation points
commented 2025-08-21T16:13:48.42+00:00
Michael Teer
0
Reputation points
2 answers
How can I scan double sided on my surface pro?
I have a Surface Pro 11. My existing printer didn't work with it - not that Microsoft or the store I purchased from told me this would be an issue - so I had to fork out for a new printer/scanner device. I now have an Epson Workforce Pro WF-3820 After…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-21T10:46:09.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 60%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Pissed off Surface Pro owner
20
Reputation points
answered 2025-08-21T12:46:36.1+00:00
Barb Bowman
78,580
Reputation points MVP
Volunteer Moderator
3 answers
Keyboard doesn't connect to Microsoft Surface upon startup
I've just purchased a Surface Pro 11 and a keyboard. I find that whenever I turn on the Surface, the keyboard doesn't work unless I physically detach it from the Surface and then reattach it. Does anyone know how to solve this?
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-07-04T06:35:39.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
10
Reputation points
commented 2025-08-20T21:46:13.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 42%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dwayne McDaniel
0
Reputation points
4 answers
One of the answers was accepted by the question author.
I cannot open MP3 files with any app on my Windows 11 ARM PC
Just got my new WIndows 11 Surface Pro ARM Copilot+ PC. But I cannot play MP3 files. MP3 are STANDARD AUDIO files, it should just work. But none of the apps show "mp3" as a supported file type (Windows Media Player, VLC, nothing I try). It…
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-19T23:00:38.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 75%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paul Bradshaw
20
Reputation points
commented 2025-08-20T02:22:42.3733333+00:00
Paul Bradshaw
20
Reputation points
3 answers
Surface Touchpad Device randomly stops working - Problem Code 43
The touchpad on my Microsoft Surface laptop randomly stops working after my computer is inactive and goes into sleep/standby mode. I tried updating the driver but it says the most updated driver is installed. There is a "!" next to the Surface…
Surface | Surface Pro | Performance and maintenance
2,027 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 76%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Microsoft surface pro 4 keyboard not working
What model number is Microsoft surface pro 4 keyboard? Will a keyboard model 1709 work on Surface pro 4? I have used both 1709 and 1725 and they don't work on the pro 4. But both work on pro 3.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-16T06:41:48.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 0%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Chuka Charles
0
Reputation points
answered 2025-08-17T15:14:19.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
1,685
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Surface Pro 11 Cover Keyboard Fail
I have a Surface Pro 11. The attached cover keyboard has stopped working. I've been through the restarts and driver updates with no joy. The Caps button light does not come on.
Surface | Surface Pro | Performance and maintenance
2,027 questions
asked 2025-08-11T16:43:53.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Doswell
20
Reputation points
accepted 2025-08-17T08:25:34.72+00:00
John Doswell
20
Reputation points