1,367 questions
1,367 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags
1 answer
Why is it so hard to get basic help for Microsoft 365
wow it is so hard to get to a place to get a call back and when you do you are left on hold and then disconnected. then you have to start all over again. how can i get help activating my account
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-29T02:37:43.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 99%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
H'erman Carrera
0
Reputation points
answered 2025-08-29T03:29:58.5+00:00
Gunasekar N
31,480
Reputation points
Independent Advisor
3 answers
Request for Refund and Support – Microsoft Copilot
Refund the additional £25 that you have taken from my bank account for Copilot - I do not have a subscription to this service and have not agreed to it, so you have no authority whatsoever to have charged for it. It is a service that I have not used and…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-28T15:41:08.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Crispin Murray
0
Reputation points
answered 2025-08-28T20:13:52.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Katerina-N
890
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Charged a full years' subscription as an apple auto-mandate before free trial expiry date
I signed up for MS 365's free trial through Apple Store, which was due for expiration on August 27, 2025. My Apple Store has a different saved payment method, than the one saved on my Microsoft account. I got an apple P2M debit for ~INR 6800 on August…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-28T07:34:14.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 28.000000000000004%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Eesha Tirodkar
0
Reputation points
commented 2025-08-28T10:34:53.2866667+00:00
Eesha Tirodkar
0
Reputation points
1 answer
I have two microsoft accounts but only want one
I have two Microsoft accounts, not sure how that happened. One is Microsoft 365 for home use, the other is a Microsoft Exchange Business Basic subscription account held with my domain admin company. Apart from not wanting to pay for two accounts, the…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-27T02:30:11.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bill Bachman
5
Reputation points
commented 2025-08-28T00:39:53.7533333+00:00
EmilyS726
151.6K
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Request for Refund of Remaining Microsoft 365 Subscription
Dear Microsoft 365 Support Team, I noticed that my personal Microsoft 365 subscription is active until 2 December 2025, with an additional payment already processed. However, my family has now subscribed to the Microsoft 365 Family plan and included my…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-26T15:53:59.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 30%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
George Silny
20
Reputation points
commented 2025-08-26T16:18:56.21+00:00
Stefan Blom
310.3K
Reputation points MVP
Volunteer Moderator
4 answers
Microsoft 365 Family subscription not recognized on new Mac
Hello, I have a Microsoft 365 Family subscription, which I’ve been using on one Windows PC and one Mac without any problems. Recently, I bought a new Mac and tried to sign in with my Microsoft 365 account to use Office apps. However, I received the…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-23T08:31:06.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
玖 王
0
Reputation points
commented 2025-08-24T14:50:59.3933333+00:00
Stefan Blom
310.3K
Reputation points MVP
Volunteer Moderator
1 answer
Where can I find the Microsoft family license number if I am not the person managing the account?
Where can I find the Microsoft family license number if I am not the person managing the account?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-21T18:21:48.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Emilie Pollack
0
Reputation points
answered 2025-08-21T18:59:05.1733333+00:00
John Jefferson Doyon
27,920
Reputation points
Independent Advisor
1 answer
Log in problems. Need help
Hello, I purchased a new IPhone and the authenticator app does not show my personal email/live365 linked accounts. I can not sign in because I have 2 factor authentication on and while I was, for a time, able to receive text codes I could not log it. I…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-08T02:34:27.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 2%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ryan Priest
0
Reputation points
commented 2025-08-21T03:58:46.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ami-T
2,435
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to activate Office 365 subscription when purchased from Apple
Dear Microsoft Support Team, I recently purchased a Microsoft 365 Personal subscription through the Apple App store. The amount of $100 USD has already been deducted from my account. However, I am unable to use the service because I keep receiving the…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-19T01:14:34.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alex DoQuang
0
Reputation points
answered 2025-08-20T01:43:52.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
15,480
Reputation points
Independent Advisor
1 answer
Unrecognized Microsoft Store Subscription Charge
I recently noticed charges on my credit card for a Microsoft subscription, but I don’t recall subscribing to any service. I also checked my account and do not see any active subscriptions listed. Could you please explain why I was charged and advise how…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 69%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
1 answer
Unable to use UPI for subscription renewal
I have M365 yearly subscription. My debit has some problem, but Microsoft is not accepting another card. I tried with UPI payment, but it is not showing in payment option. How can I use UPI to pay for subscription. Thanks
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-02T17:19:24.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 15%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Saravanan Kesavan
0
Reputation points
commented 2025-08-11T19:19:24.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alex_T
800
Reputation points Microsoft External Staff
Moderator
1 answer
I cannot cancel my personal subscription
I am at my wits end. I've received a notification for my annual personal account renewal (this is my work account and the only way i seem to be able to access any support) and try as I might i can't reset my password to sign in and cancel. Each time I…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-01T02:06:44.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 81%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Philippa Rollo
0
Reputation points
commented 2025-08-11T07:34:21.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
800
Reputation points Microsoft External Staff
Moderator
4 answers
How can I cancel my Microsoft 365 Family subscription if I can't access my account?
Hi, Two years ago I purchased a Microsoft 365 Family subscription. I used my Gmail address to complete that purchase. I never used any other Microsoft product beyond Word and Excel and I received purchase confirmation and other emails from Microsoft…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 37%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Unable to resubscribe to Microsoft 365 Office
I'm attempting to resubscribe to MS 365 Office and after entering my payment details, and selecting the specific product, I reach the blue subscribe button but nothing happens after clicking on it.
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-06T02:01:20.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 71%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Mike in VT
0
Reputation points
edited a comment 2025-08-10T16:45:24.1833333+00:00
Mike in VT
0
Reputation points
1 answer
Unauthorized Monthly Charges from Microsoft Not Visible in My Account
Hello, I recently discovered that Microsoft has been charging my PayPal account monthly since 2023. However, when I log into my Microsoft account, I see no record of these transactions — no subscriptions, no payment method saved, and no billing…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-08T12:03:36.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 3%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Sara Hosseini Kolkou
0
Reputation points
commented 2025-08-08T12:49:44.9933333+00:00
DaveM121
764.9K
Reputation points
Independent Advisor
4 answers
Get refund
How co I get refund. I do not have a computer. Subscription cancelled today. I want refund
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-07T22:50:49.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 73%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
sherry Blazi
0
Reputation points
answered 2025-08-07T23:09:32.0566667+00:00
Stefan Blom
310.3K
Reputation points MVP
Volunteer Moderator
2 answers
One-Time Microsoft Office liscense needs to be transferred to a new MacBook, But my old MacBook is non-functional so I cannot deactivate it from original client computer. The account is the same
My old MacBook is non-functional, so I cannot use it to transfer the license from my one-time Microsoft purchase to my new MacBook. I am attempting to see if there is a way to do this from my new computer since the old one does not have the ability to…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-08-05T21:39:06.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 24%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jonah Webster
0
Reputation points
answered 2025-08-06T03:26:37.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
32,715
Reputation points
Independent Advisor
1 answer
how do I correct a double billing for my microsoft 365 subscription?
I am being double billed for my Microsoft 365 subscription account ending in 1711. I was billed $141.43 on April 12 and paid this bill via my Capital 1 credit card auto pay...I received a second bill June 14th for another $143.43 for Microsoft 365…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-07-31T15:52:36.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 57.00000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Loran Van Noy
0
Reputation points
answered 2025-07-31T16:27:53.0866667+00:00
Darhyl Amizola
15,480
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Adding a newly created outlook.com mail account to my Microsoft 365 subscription as main alias
Please help!!! I need to use my newly created outlook.com account as my primary alias on Microsoft 365 subscription but is saying this name is already taken ( which it has, by me a day ago) . I read on the forum I can’t add another Microsoft account into…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-07-28T19:36:40.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 73%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK2%3C/text%3E%3C/svg%3E)
KarinStark-2461
20
Reputation points
commented 2025-07-29T19:01:30.35+00:00
KarinStark-2461
20
Reputation points
1 answer
Felaktigt format för postnummer
I am trying to pay you, Microsoft, but you are driving me nuts, telling me "Felaktigt format för postnummer" which means wrong format for zip code. But it is correct. I have now tried too many ways to pay you but it does not work. Rant: You…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-07-29T08:59:58.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 64%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nika Bakhsoliani
0
Reputation points
commented 2025-07-29T09:11:51.77+00:00
Erland Sommarskog
124.9K
Reputation points MVP
Volunteer Moderator