
21,988 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags
I have a charge on my credit card that I don't know about
I have a charge from Microsoft on my credit card that does not show up on my Microsoft account. How can I find out what the charge is for.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

I can't figure out what microsoft account i have that they keep charging my card for. I can't get a person to talk to. You would think the customer service would be better.
I can't figure out what microsoft account i have that they keep charging my card for. I can't get a person to talk to. You would think the customer service would be better. How do i get this to stop charging me?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

I am getting charged subscription fee monthly from an outlook account I have forgotten the email to
Hi guys, I am getting charged a subscription fee monthly from an outlook account I have forgotten the email to. Does anyone know how i can cancel this without knowing the email on the account? I have tried contacting microsoft customer support through…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

How to find out what account an invoice is coming from if I didn't write down what email address I created the account from
The one account I can get into has no invoices in the billing with a $0.00 balance. Yet every month I get an invoice for $17.91. I've done a search with the invoice ID and nothing comes up. I cannot find a way to talk to a microsoft rep to get help. …
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Interested in Using Microsoft After College
I am interested in using Microsoft after college and I was wondering what the different cheapest option are?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

How to fix .pst file error
How can I fix .pst file missing error in my Microsoft 365 outlook and how do i prevent it from re occurring?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Can't update payment details, country is set to Latvia
I am trying to update my payment details, but I cannot enter any new info, because at the bottom, where you should be able to set the "Country/Region",* the country is set (and fixed) to Latvia
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
I was double charged for my yearly subscription. Who do I contact for a refund?
I was invoiced and charged my yearly subscription fee of $99.99 + taxes on Aug. 22: Subscription: Microsoft 365 Personal Order Number: 9f15a474-fc9d-4f7a-84c3-84963a047a9c Plan Price: USD 99.99 plus applicable taxes/1 year Renewal Date: August 22,…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Unrecognized charge to my bank account
I received a charge of $11 to my bank account on July 28, 2025. I did not recognize the merchant ID so I disputed the claim. Was it from a Microsoft Office billing partner? Merchant Name: WM2TMBOBZBHZJIL Merchant Address: REDMOND, WA, 98052 Bank Charge: …
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
My home account is disabled but I renewed back on 30 April 2025
I purchased Microsoft 365 Personal on 30 Apr 2025 Order # 9575107644 for home use. It is now disabled. I did try and load Microsoft here at work not realizing I would be charged again. I called to cancel, which they did but they also cancelled my home…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
too many request
unable to login microsoft account tried different computers too many request error coming while using correct password
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
I need to switch from a Family to a single basic account
I need help to switch from a family account to a single basic account and set up my billing
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

ACCOUNT RECOVERY FOR MICROSOFT KEEPS FAILING
I am having the worst time trying to get access to my Personal Microsoft account. I keep having to re-do the account recovery but it keeps on failing. I do not have access to my recovery code, my microsoft authenticator account signed out, it can't even…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
We are signed up for a recurring subscription to Microsoft 365 family and do not know who signed up for it or the email that was used to sign up? How can we cancel it?
We have been billed for 7 years annually for a Microsoft 365 Family subscription. We do not know who signed up for it or what email address was used to sign up for it. Please how can I cancel it? I have a receipt and the card that's being charged. Thank…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

How do I load and access my already purchased Microsoft 365 account on my new computer?
I am a very novice PC user. I have two PCs now and have Microsoft loaded on my old PC. My old PC has a windows version that will no longer be supported as of October 14 so I purchased a new windows PC and now I am trying to determine how to access my…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

refund on my subscription
You charge me without notice when i thought it was one time deal im going back to use mac.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Zwrot opłaty za subskrypcję
Dzień dobry, proszę o zwrot opłaty za subskrypcję Microsoft 365 Basic na moje konto: PL 35 1140 2004 0000 3302 3106 2316 Subskrypcję anulowałem w dniu dzisiejszym, tj. 21.08.2025 r. (tego samego dnia kiedy została uruchomiona). Zamierzam wykupić wyższą…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Why am I being charged twice
Why am I being charged twice. $139 last Saturday and now $179 as of the 1st of September. Please explain
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
MS 365 Renewal Charge
I was charged $99.99 for 365 renewal. Initial subscription indicated only $69.99
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Change from family to personal subscrition
When I change from family to personal subscription will I loose all my cloud storage and other platforms