82 questions
82 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Other tags
1 answer
My son forgot his password and verification phone number is old number how do I reset password
Can’t reset sons password because verification goes to old phone number
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-28T18:34:38.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chad McCoomb
0
Reputation points
commented 2025-08-28T23:09:44.9433333+00:00
Chad McCoomb
0
Reputation points
1 answer
How to sort my Family plan.
I have a family plan with me as the organiser / owner / bill payer etc. and one child. I want to remove the child from the family plan but when I click remove, it says only the account organiser can remove the child. How do i fix this? There are only us…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-28T19:45:56.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Stephan Medhurst
0
Reputation points
answered 2025-08-28T21:13:28.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
16,785
Reputation points
Independent Advisor
3 answers
Child account creation
I am trying to create a child account and I am getting an error message as seen above. I have tried different browsers and different devices, each time I create the account, I can't login to it without it asking for guardian consent and when I try to…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-25T00:44:02.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 66%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Chinke Ojiji
0
Reputation points
commented 2025-08-26T02:34:29.1133333+00:00
Gunasekar N
31,480
Reputation points
Independent Advisor
3 answers
Everything on here says to go to the family account select your child and change the password but change password isn't an option....
Everything on here says to go to the family account select your child and change the password but change password isn't an option.... It SHOULD be easy. It SHOULD be one of the options when you go to your child on your family page. It ISN'T and all…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-10T02:57:04.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Brett Hardin
0
Reputation points
answered 2025-08-19T16:01:18.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
2,315
Reputation points Microsoft External Staff
Moderator
1 answer
issue with microsoft personal account
I am useing mirosoft personal account. from last 15 days i am facing the login issue in my account whenever i loging my persoanl account. its show too many request always and rendomly it is open how to resolve it. is it microsoft server issue or…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-18T06:27:09.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 8%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sumit Mathur
0
Reputation points
answered 2025-08-18T07:03:40.9533333+00:00
Marc Vernon
6,575
Reputation points
Independent Advisor
2 answers
I have a family subscription invite which won't let me access word excel
My wife has purchased Microsoft 365 and invited me to use one of her 5 colleague uses. It says I have a live subscription but I cannot access word, excel etc.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-14T07:21:15.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 61%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
david knipe
0
Reputation points
answered 2025-08-14T07:54:06.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Kimberly Olaño
7,580
Reputation points
Independent Advisor
1 answer
Need to reset Family organizer
Hello My name is Keigh, and I set up a Microsoft Family account and my personal email (PII ******@gmail.com) is set up for my son and I input his age at 8 years old and now all of my accounts are locked due to curfews/parent controls. I believe it is…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-07-29T23:32:03.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Keigh Dickerson
0
Reputation points
commented 2025-08-05T06:29:20.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
1,910
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
How do i remove my son from Family?
Hi How do I remove my 15 year old son from the family? He plays xBOX and is stopped from doing so with some games as he is still young. And his friends have sent him an game invite and he cannot see it. I am the adult and I tried here:…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 21%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
1 answer
Why do I see my wife's files on my computer, we have a MS365 family subscription
We share a MS365 account. When I go into my saved word documents my wife's files appear. I don't want to see my wife's file and she does not want to see mine. Why is this happening. We have two separate computers.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-08-02T23:08:02.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 55.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lawrence Alemany
5
Reputation points
answered 2025-08-02T23:50:46.1566667+00:00
Marc Vernon
6,575
Reputation points
Independent Advisor
1 answer
Why was I charged twice for my Microsoft 365 account
Why was I charged twice for my Microsoft 365 service.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-07-25T13:46:26.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 68%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gerard Arsenault
0
Reputation points
answered 2025-07-25T14:21:23.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
15,480
Reputation points
Independent Advisor
1 answer
How to leave family group
Hello! I can’t leave my family group. And the administrator account is an old account that is gone. What can we do?
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 8%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
8 answers
Cancel Family Safety Setting
Hello, I’m being restricted by Microsoft Family Safety settings. My account is incorrectly marked as a child, and I don’t know who the organizer is. I can’t leave the family group, and I need help getting removed or having these restrictions lifted. My…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-06-05T05:20:20+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-21T21:12:00.6766667+00:00
Anonymous
1 answer
How to delete a child from a family group that is unknown
I have a family safety account, and I’m trying to add my daughter. Unfortunately, years ago (when I had no idea what I was doing),I created a different family account and added her. I have NO idea how to get into this account so I can delete her and…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-06-15T02:37:45+00:00
Anonymous
asked 2025-07-21T21:12:00.6766667+00:00
Anonymous
1 answer
How to get access to websites and remove Family safety restrictions?
Hello! I had Microsoft family safety set up for my daughter's laptop. It required approval for access to any website. At some point I decided to go away from it and removed completely her from Microsoft family safety. After that she supposed to have…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-06-22T21:21:54+00:00
Anonymous
asked 2025-07-21T21:12:00.6766667+00:00
Anonymous
0 answers
Family Safety - Can't delete divece
I created a Family safety account for an old win10 machine for my son, and now I got a win11 and I can't get it associated with this new machine. Every time I try to delete the account it says: You can't remove "PCName" from the family…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-06-30T15:43:21+00:00
Anonymous
asked 2025-07-21T21:12:00.6766667+00:00
Anonymous
1 answer
How to disable weekly Family Activity Report email
Hi everyone. I'm unable to turn OFF weekly activity emails in Microsoft Family Safety. I set up accounts for my children on Xbox, which are linked to Microsoft Family Safety to monitor their online activities across all Microsoft platforms, including…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-06-06T07:15:02+00:00
Anonymous
asked 2025-07-21T21:12:00.6766667+00:00
Anonymous
1 answer
Microsoft sign in
Son has set his sign in email to send me a sign in code, wrong, how do I change it please? It says go in to settings but email is correct there. Many thanks in advance
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-01-03T11:40:32+00:00
Anonymous
asked 2025-07-21T21:11:00.73+00:00
Anonymous
3 answers
Cannot add member to the family group to share Microsoft 365 Family
Hello, I subscribed to Office 365 family to share the Office application with my family. All went pretty well adding my daughter account, and it was possible to properly install all the application on her PC. On the other side, I cannot add my wife's…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2024-12-29T12:14:36+00:00
Anonymous
asked 2025-07-21T21:11:00.73+00:00
Anonymous
1 answer
My child email is not being accepted to join family
Hi, I keep receiving an error when trying to add my child email to the family account. I do not want to create another email for him. Please help.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2024-12-21T23:05:39+00:00
Anonymous
asked 2025-07-21T21:11:00.73+00:00
Anonymous
1 answer
How can my adult son access our shared Microsoft 365 account without requiring an authorization security code from me?
My college aged son cannot access our shared account without requesting an authorization security code from me. It’s irritating because he needs to be able to access MS 365 and he always has to call me to see if I’ve received a code.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
asked 2025-03-05T20:21:39+00:00
Anonymous
asked 2025-07-21T21:11:00.73+00:00
Anonymous